People-First Operations & Projects Leader

Ygam; Doncaster; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

Citizens Advice Doncaster Borough is expanding and recruiting an experienced Operations and Projects Manager to lead staff, manage funded projects and ensure services run safely, efficiently and to a high standard across Doncaster.

You will work closely with the Senior Management Team, translate strategic priorities into operational plans, monitor performance, and build high‑performing teams across multiple offices and community delivery locations to achieve positive outcomes for local people.

Qualifications

• Experience in leadership and managing staff.
• Proven ability to deliver projects on time and to budget.
• Strong communication with stakeholders at all levels.

Responsibilities

• Leading and developing advisers and project staff.
• Monitoring performance against targets and KPIs.
• Reporting to funders and senior management.
• Co-ordinating operational activity across teams and sites.
• Overseeing facilities and multi-location delivery.

Skills

People management

Project management

Communication skills

Analytical thinking

Organisational skills

Job description

Citizens Advice Doncaster Borough is expanding and recruiting an experienced Operations and Projects Manager to lead staff, manage funded projects and ensure services run safely, efficiently and to a high standard across Doncaster.

You will work closely with the Senior Management Team, translate strategic priorities into operational plans, monitor performance, and build high‑performing teams across multiple offices and community delivery locations to achieve positive outcomes for local people.