People Experience Advisor, EMEA HR Support

Sony Playstation; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

On Site Gym

Subsidised Café

Free soft drinks

On site bar

Access to cycle garage and showers

Job summary

Sony Interactive Entertainment in London is seeking an experienced PX/HR Advisory professional to support the EMEA region across HR processes, policies and best practice. This role involves working with the People Experience team to maximise exposure to HR specialisms and drive process improvements.

You will deliver onboarding, manage cases in ServiceNow, handle pre-employment checks, maintain Workday records, and ensure data protection compliance while providing excellent service within SLAs.

Qualifications

• Experienced PX/HR Advisory role with exposure to HR processes, policies and best practice across multiple countries in the EMEA region.
• Good communication skills in English and ideally one or more European language (Italian preference)
• Someone who thrives in a team environment, working closely and collaboratively with others to deliver results.
• Process improvement – proactively identifies areas for enhancement and promotes change.
• Confident in leading in-person onboarding sessions, giving a great first impression of SIEE to new hires.
• Demonstrates curiosity, seeks to understand the why as well as the how
• Demonstrates a good understanding of the HR legal principles for UK and rest of EMEA and leads process and projects with a high degree of consistency
• In-depth knowledge of UK right to work requirements and the ability to maintain compliance.
• Exceptional organisational skills with a high attention to detail.
• Ability to manage complex requests and a demanding workload, prioritising appropriately.
• Customer focused approach, experienced in delivering excellence in service and support and working within agreed SLAs.
• Systems knowledge of Workday or ServiceNow is desirable.

Responsibilities

• Provide professional PX support to colleagues within the EMEA region.
• Managing cases in our ServiceNow platform, delivering a great customer experience and meeting SLAs.
• Identifying case trends, seeking out opportunities for process improvement, proactively looking at ways to support employee and manager self-service and streamline our processes.
• Managing family leave and flexible working requests, working with managers and employees to support the leave of absence and flexible working processes.
• Managing benefits processes e.g. relating to long service awards, games code allocation etc.
• Supporting the onboarding process and leading new starter inductions.
• Carrying out pre-employment checks relating to referencing and/or right to work, ensuring compliance with our screening policy and Home Office requirements in a timely manner.
• Maintaining accurate records in Workday and other HR systems, ensuring that documentation is stored appropriately and in line with data protection requirements.
• Producing letters, contracts, and other employee documentation in an accurate and timely way.
• Building strong working relationships with colleagues, partners, and the People team, treating employees fairly and in line with good practice and legislation.
• Raising issues that cannot be resolved at first point of contact.

Skills

PX/HR advisory

English

Italian (pref)

Teamwork

Process improvement

Onboarding

UK right to work

Data protection

Customer service

Tools

Workday

ServiceNow

Job description

Sony Interactive Entertainment in London is seeking an experienced PX/HR Advisory professional to support the EMEA region across HR processes, policies and best practice. This role involves working with the People Experience team to maximise exposure to HR specialisms and drive process improvements.

You will deliver onboarding, manage cases in ServiceNow, handle pre-employment checks, maintain Workday records, and ensure data protection compliance while providing excellent service within SLAs.