Assistant Director of Human Resources

Maybourne Hotel Group; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Salary package

Family friendly policies

Pension scheme

Wellbeing support

Room rate discounts

Job summary

Claridge’s is seeking an exceptional Assistant Director of Human Resources to join its team. The role focuses on acting as a strategic partner to department heads across the HR remit, guiding recruitment, performance management, payroll, and engagement while upholding Claridge’s values and Maybourne standards.

You will lead the HR team, support succession planning and learning initiatives, manage employee relations discreetly, and contribute to the company’s strategy on inclusion and talent

Qualifications

• Requires CIPD qualification or equivalent practical experience.
• Strong understanding of UK employment law and HR best practice.
• Excellent IT and administration skills.

Responsibilities

• Act as a strategic partner to department heads across the HR remit.
• Provide effective leadership within the HR department to enable excellent guest service.
• Support succession planning and talent development within Claridge’s and Maybourne.
• Handle employee relations matters and ensure policy compliance.
• Contribute to the strategic direction of the HR function and promote inclusion and diversity.

Skills

Strategic partner

Leadership

Employee relations

Education

CIPD qualification

Job description

Assistant Director of Human Resources

Claridge’s

We are seeking an exceptional Assistant Director of Human Resources to join the Claridge’s team.

Maybourne

Maybourne operates some of the world’s most extraordinary hotels, including Claridge’s, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.

One of Maybourne's storied hotels is Claridge's, a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridge’s for life’s finest moments become part of its brilliant legacy.

Claridge’s is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos— generous, passionate and truly personal. Claridge’s is a place that invites you in, embraces you, and make your spirit soar.

Human Resources

The Human Resources department at Claridge’s is the place where every interaction shapes the hotel’s culture, and where colleagues are supported with the same care and respect extended to our guests. As part of the team, your days will be dedicated to attracting, nurturing and supporting exceptional talent and guiding and supporting colleagues and managers with discretion, empathy and clarity.

As Assistant Director of Human Resources your responsibilities will include:

• Act as a strategic partner to department heads, providing advice and guidance to all departments within Claridge’s across the Human Resources remit, including; recruitment and selection, performance management, employee relations, payroll, reward and recognition and engagement and wellbeing.
• Provide effective leadership throughout the department, developing a strong team culture and ethos which supports high levels of guest service delivery, effective communication and knowledge sharing.
• Maintain up to date knowledge of best practice and suggest initiatives and schemes to enhance Claridge’s colleague proposition.
• Support colleagues and managers with succession planning initiatives which support retention of talent within Claridge’s and Maybourne.
• Assisting in the training and development of colleagues alongside the Assistant Director of Learning and Development.
• Handle employee relations related matters and seek advice when required, ensuring company policy and best practice is adopted and matters are communicated to the Director of Human Resources.
• Contribute to the strategic direction of the HR function in line with Claridge’s vision, values and goals.
• Promote inclusion and diversity across all aspects of the Human Resources function.
• Proactively promote and represent Claridge’s and Maybourne in the external market place, maintain a valuable network and access to up to date information and best practice within the HR arena and industry.

Successful candidates for our Assistant Director of Human Resources opportunity will:

• Demonstrate genuine dedication to Claridge’s and its people and show a commitment to consistent quality in our product and service.
• Have worked within a similar role within the hotel or hospitality industry.
• Have CIPD qualification or equivalent practical experience
• Have a well rounded background across the HR remit and be able to demonstrate proven experience of UK employment law.
• Excellent IT and administration skills
• Have immaculate personal presentation, with a welcoming personality
• Be able to work in a fast paced environment, maintaining high standards and detail, and consistent and genuine colleague care.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our employees for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour employee assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme 'Introduce a Star' where you can earn up to £1,500*.
• Instant employee recognition and award programme with generous prizes.
• Employee of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligible will be required from candidates as part of the recruitment process.