People & Culture Coordinator

Mandarin Oriental Hotel Group Limited; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel group in Westminster seeks a People & Culture Coordinator to provide HR and administrative support. Responsibilities include recruitment, onboarding, and maintaining records. Ideal candidates should possess strong organizational skills, attention to detail, and a proactive mindset. Join a team focused on delivering exceptional service while fostering a positive workplace culture.

Benefits

Learning & Development programs

MOstay accommodation benefits

Health & Wellness programs

Discounted gym memberships

Paid Charity Day

Increased holiday entitlement

Qualifications

• Ability to prioritize multiple tasks.
• Experience in maintaining accurate records and compliance.
• Ability to handle sensitive information with discretion.

Responsibilities

• Provide administrative and HR support.
• Assist with recruitment, onboarding, payroll, and benefits processes.
• Coordinate training and engagement activities.

Skills

Organizational skills

Time-management skills

Interpersonal skills

Attention to detail

Proficiency in Microsoft Office

Job description

Overview

People & Culture Coordinator, People & Culture

We’re looking for a People & Culture Coordinator to join our People & Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As a People & Culture Coordinator at Mandarin Oriental Hyde Park, London, we expect from you:

Responsibilities

• Provide efficient administrative and HR support, maintaining accurate records and compliance.
• Assist with recruitment, onboarding, payroll, and benefits processes.
• Coordinate training, engagement activities, and colleague events.
• Act as a professional first point of contact for colleague queries, ensuring confidentiality and care.
• Contribute to a positive, inclusive workplace culture in line with Mandarin Oriental values.

As a People & Culture Coordinator, you will be predominantly working Monday to Friday, 39 hours a week, however flexibility is required where applicable.

Qualifications

• Excellent organizational and time-management skills with the ability to prioritize multiple tasks.
• High attention to detail and accuracy in record-keeping and reporting.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong interpersonal skills with a genuine interest in people and ability to collaborate across teams
• Ability to maintain confidentiality and handle sensitive information with discretion.
• A proactive, approachable, and solutions-oriented mindset.
• A strong sense of initiative and ownership.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount on property
• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750 recruitment referral bonus
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidized podiatry sessions with our incredible Bastien pedicurists
• Free Life Assurance benefits whilst in service
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

About sustainability

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

Diversity & Inclusion.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

Eligibility to work in the UK.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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