People-Centred Service Team Lead

United Response; Twickenham; On-site; GBP 28,000 - 40,000; Full time

Job summary

United Response seeks a Team Manager to lead and develop a dedicated care team, ensuring high-quality, person-centred support for the people we assist. You will mentor staff, promote safeguarding, and oversee rotas and budgets while fostering a culture of growth and positivity.

You will collaborate with the Service Manager, supervise inductions, deliver professional development plans, and maintain up-to-date support plans to enable individuals to live independently and with dignity.

Qualifications

• NVQ Level 3 in Social Care Management (or equivalent).
• Strong written and verbal communication skills.
• IT proficiency with various systems and packages.
• Willingness to travel between locations and attend off-site training.
• Proven ability to supervise and motivate staff.

Responsibilities

• Provide support, leadership and guidance to team through mentoring and promotion of person-centred approaches.
• Ensure safeguarding of vulnerable adults, promptly reporting any risks or concerns.
• Supervise and support staff with regular meetings and professional development plans.
• Oversee staff induction, training and performance management.
• Ensure person-centred support plans are up to date and effectively implemented.
• Manage staffing resources, including rotas and budget planning.
• Conduct quality and health and safety checks in line with standards.
• Build and nurture relationships with families, advocates, local authorities, and other stakeholders.
• Support individuals in securing and maintaining voluntary or paid employment opportunities.
• Facilitate team meetings and manage legal and health-related notifications.

Skills

Leadership

Team mentoring

Communication

IT proficiency

On-call flexibility

Staff supervision

Education

NVQ Level 3 in Social Care Management (or equivalent)

Job description

United Response seeks a Team Manager to lead and develop a dedicated care team, ensuring high-quality, person-centred support for the people we assist. You will mentor staff, promote safeguarding, and oversee rotas and budgets while fostering a culture of growth and positivity.

You will collaborate with the Service Manager, supervise inductions, deliver professional development plans, and maintain up-to-date support plans to enable individuals to live independently and with dignity.