Assistant Service Manager

United Response; Twickenham; On-site; GBP 28,000 - 40,000; Full time

Job summary

United Response seeks a Team Manager to lead and develop a dedicated care team, ensuring high-quality, person-centred support for the people we assist. You will mentor staff, promote safeguarding, and oversee rotas and budgets while fostering a culture of growth and positivity.

You will collaborate with the Service Manager, supervise inductions, deliver professional development plans, and maintain up-to-date support plans to enable individuals to live independently and with dignity.

Qualifications

• NVQ Level 3 in Social Care Management (or equivalent).
• Strong written and verbal communication skills.
• IT proficiency with various systems and packages.
• Willingness to travel between locations and attend off-site training.
• Proven ability to supervise and motivate staff.

Responsibilities

• Provide support, leadership and guidance to team through mentoring and promotion of person-centred approaches.
• Ensure safeguarding of vulnerable adults, promptly reporting any risks or concerns.
• Supervise and support staff with regular meetings and professional development plans.
• Oversee staff induction, training and performance management.
• Ensure person-centred support plans are up to date and effectively implemented.
• Manage staffing resources, including rotas and budget planning.
• Conduct quality and health and safety checks in line with standards.
• Build and nurture relationships with families, advocates, local authorities, and other stakeholders.
• Support individuals in securing and maintaining voluntary or paid employment opportunities.
• Facilitate team meetings and manage legal and health-related notifications.

Skills

Leadership

Team mentoring

Communication

IT proficiency

On-call flexibility

Staff supervision

Education

NVQ Level 3 in Social Care Management (or equivalent)

Job description

As a Team Manager, you will work closely with the Service Manager to ensure high-quality, person-centred care and support for the people we assist. You'll lead, mentor, and develop your team while fostering an environment of growth and positivity.,

• Provide support, leadership and guidance to team through mentoring, positive examples and the promotion of person-centred approaches.
• Ensure the safeguarding of vulnerable adults, promptly reporting any risks or concerns.
• Supervise and support staff with regular meetings and professional development plans.
• Oversee staff induction, training, and performance management.
• Ensure person-centred support plans are up to date and effectively implemented.
• Manage staffing resources, including rotas and budget planning.
• Conduct quality and health and safety checks in line with legal and organisational standards.
• Build and nurture relationships with families, advocates, local authorities, and other stakeholders.
• Support individuals in securing and maintaining voluntary or paid employment opportunities.
• Facilitate team meetings and manage legal and health-related notifications. Experience in supporting individuals with learning disabilities or mental health needs.
• NVQ Level 3 in Social Care Management (or equivalent).
• Proven ability to supervise and motivate staff.
• Strong written and verbal communication skills.
• IT proficiency and confidence in using various systems and packages.
• Flexibility to work evenings, weekends, and undertake on‑call duties.
• Willingness to travel between locations and attend off‑site training. In return, we will help you build a rewarding career along with the following benefits;
• Enhanced company sick and maternity/paternity pay
• Time and half for bank holiday working
• Access to Blue Light Discount Card
• Access to free occupational health, physiotherapy, counselling, wellbeing and advice services
• Fully paid training and access to nationally recognised qualifications/apprenticeships
• Generous annual leave allowance, so you can balance your work and personal life.
• Our UR STARS recognition program rewards for individuals and teams who go above and beyond.
• Work place pension scheme
• Long service awards recognising loyalty to the people we support and the organisation
• Travel to work scheme (season ticket loan)
• Access to an online shopping platform with discounts from over 3,500 retailers
• Two Wellbeing days per year because your health matters

United Response is not just a social care provider - we're a well-respected charity dedicated to championing the rights of people with learning disabilities, autistic people and those with mental health needs. Our mission is to empower these individuals to live, work, and actively participate in their communities, free from discrimination and unnecessary obstacles. In everything we do, we strive to beConnected, Empowered, Driven and Bold. United Responses' culture of inclusion, and our focus on health and wellbeing and working models helps ensure that everyone, regardless of background, feels included and can be the best they can be. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity. We believe we are made stronger by the unique capabilities and qualities that each person brings to our organisation and we invest in our employees to inspire confidence and help everyone realise their full potential.

United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident Leader, providing support to applicants with mental and or physical disabilities including guaranteeing an interview for disabled applicants who meet the minimum criteria.