People and Workforce Assistant

GEH; Nuneaton and Bedworth; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

On-site nursery

27 days annual leave + bank holidays

Cycle to work scheme

Flexible working

On-site parking

Job summary

George Eliot Hospital NHS Trust in Nuneaton is seeking a proactive People and Workforce Assistant to provide first-line administrative and advisory support within the HR function.

The role covers maternity leave for 12 months, 37.5 hours per week with hybrid working, and requires experience in HR administration, confidentiality, and using ESR and TRAC systems.

Qualifications

• Experience in HR administration and providing first-line advice.
• Ability to handle confidential information with professionalism.
• Strong organisational and communication skills.

Responsibilities

• Provide first-line People and Workforce support by telephone, email and face-to-face.
• Support recruitment and workforce administration processes using ESR and TRAC.
• Produce reports and provide administrative support for People and Workforce projects.

Skills

First-line advisory

Confidential handling

Organisation

Communication

HR administration

Education

NVQ Level 3 in Business Administration

Tools

ESR

TRAC

Job description

Main area Human Resources Grade NHS AfC: Band 3 Contract Fixed term: 12 months (Maternity leave cover) Hours Full time - 37.5 hours per week (Hybrid working) Job ref 230-26998994-CORP-E

Site George Eliot Hospital NHS Trust Town Nuneaton Salary £25,760 - £27,476 per annum Salary period Yearly Closing 08/10/2026 23:59

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is\"to EXCEL at patient care\". If you think you've got what it takes, help us realise this and join#TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Job overview

**PLEASE NOTE: This role is not eligible for current or future visa sponsorship**

People and Workforce Assistant

37.5 hours per week (Hybrid working)

Fixed term for 12 months (Maternity Cover)

Closing Date: Thursday 8th October 2026

Interview Date: Monday 19th October 2026

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

We welcome applications from the Armed Forces Community – get in touch to find out more

An exciting opportunity has arisen for an experienced administrator to join the People and Workforce Team at George Eliot Hospital NHS Trust on a 12-month fixed-term basis to provide maternity leave cover.

We are looking for a motivated and highly organised individual with previous experience working within a Human Resources related function, such as HR, recruitment or medical staffing. This is a fast-paced role supporting a busy People and Workforce service and would suit someone who is confident managing multiple priorities, dealing with confidential information and providing excellent customer service.

Main duties of the job

As a People and Workforce Assistant, you will play a key role in supporting managers and employees across the Trust by providing high-quality administrative and first-line advisory support across a range of People and Workforce activities.

The successful candidate will:

• Provide an efficient first-line People and Workforce support service, responding to enquiries received by telephone, email and face-to-face.


• Support a range of People and Workforce processes, ensuring accurate and timely administration.


• Assist with employee relations processes, including arranging meetings, preparing documentation and taking notes during investigations, hearings and appeals.


• Support recruitment and workforce administration processes using electronic systems including ESR and Trac.


• Produce reports and provide administrative support for People and Workforce projects and initiatives.


• Maintain accurate records and electronic filing systems, ensuring confidentiality is maintained at all times.


• Support managers and People and Workforce colleagues by providing information, reports and administrative assistance as required.


• Contribute to the continuous improvement of People and Workforce systems, processes and procedures.

Working for our organisation

Here at George Eliot our vision to‘excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

Detailed job description and main responsibilities

The People and Workforce Assistant provides comprehensive administrative support to People and Workforce and contributes to the delivery of a professional, efficient and customer-focused People service across the Trust. The post holder will act as a first point of contact for People and Workforce enquiries and support managers and employees by providing timely advice, guidance and administrative assistance.

Applicants must be able to demonstrate previous administrative experience within a Human Resources related function and have experience of providing first-line advice in response to queries. Excellent organisational skills, strong communication skills and the ability to handle confidential and sensitive information with professionalism are essential. Experience of ESR and workforce information would be advantageous.

Key duties and responsibilities include:

• Providing first-line support using People and Workforce systems, Trust documents and Agenda for Change guidance.


• Acting as the first point of contact for People and Workforce queries received through a variety of channels.


• Supporting employee relations activities, including arranging meetings, preparing documents and taking formal notes at investigation meetings, hearings and appeals.


• Managing People and Workforce inboxes and ensuring enquiries are responded to or escalated appropriately.


• Supporting recruitment and workforce administration processes, including data input, data quality and maintaining staff records.


• Producing reports and management information from People and Workforce systems.


• Assisting with People and Workforce projects, training events and departmental initiatives.


• Maintaining accurate electronic and manual filing systems and ensuring all correspondence and documentation is produced to a high standard.


• Supporting responses to Subject Access and Freedom of Information requests as required.


• Providing administrative support to colleagues across the wider People and Workforce function and undertaking other duties commensurate with the grade of the post.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person specification

Essential & Desirable

• Administrative experience within a Human Resources (HR) related function, such as a generalist HR service, recruitment, medical staffing, workforce, employee relations, or other HR operational environment. To include: using e-recruitment solutions e.g. Trac, NHS Jobs; providing first line advice in response to queries


• Knowledge of HR systems and procedures, e.g. terms & conditions, recruitment, absence control, acquired through NVQ level 3 or equivalent experience.


• NVQ Level 3 in Business Administration or equivalent qualification or experience.


• GCSE (or equivalent) in Maths and English (Grades A-C)


• Microsoft Office skills including Word, Excel, Outlook, Databases and Power Point.


• Ability to learn and use multiple IT systems accurately and efficiently


• Good organisational skills, able to work independently using initiative within agreed procedures


• Ability to build positive working relationships with colleagues and managers.


• Ability to use appropriate judgement to seek and clarify detail where appropriate, resolving queries and/or escalating when necessary to senior colleagues.


• Ability to handle difficult situations with tact and sensitivity.


• Excellent communication skills both written and verbal.


• Ability to analyse data and present summary information in a clear and concise format.


• Ability to show tact and objectivity in dealing with confidential and sensitive information.


• Willingness to undertake relevant learning/training as required.


• Customer focused with a ‘can do’ attitude.


• Willingness to contribute to team efficiency through sharing information and constructively supporting others


• Ensure high levels of confidentiality and communication are maintained.


• Flexibility to attend ad-hoc work related events which may be outside of normal working hours.


• work under pressure with accuracy and timeliness to meet challenging and competing deadlines


• Experience of using the Electronic Staff Record (ESR).


• Experience of workforce information.

Please note:

George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.