People and Workforce Assistant

NHS Jobs; Nuneaton; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

On-site nursery

27 days minimum annual leave plus bank

Cycle to work scheme

Flexible working

In house training and development

Buying and selling of annual leave

Subsidised restaurant

Tranquillity garden

On-site parking

Job summary

George Eliot Hospital NHS Trust is seeking a motivated People and Workforce Assistant to provide comprehensive administrative and first-line advisory support across HR activities. The role supports managers and staff, ensuring timely and confidential handling of information within a busy service.

Fixed-term maternity cover for 12 months, offering hybrid working and a busy, varied environment with opportunities to contribute to recruitment, reporting and HR projects.

Qualifications

• Administrative experience within HR-related functions such as generalist HR, recruitment or workforce
• Experience with HR systems and procedures (e.g., ESR, recruitment, absence control)

Responsibilities

• Provide first-line People and Workforce support via phone, email and in-person
• Support HR processes with accurate administration
• Assist employee relations activities (meetings, documents, notes)
• Support recruitment and workforce admin (data input, records)
• Produce reports and MI from HR systems
• Maintain confidential filing systems and records
• Support wider People and Workforce tasks as required
• Contribute to continuous improvement of HR processes

Skills

Administrative experience

HR systems (ESR/Trac)

Communication skills

Organisational skills

Handling confidential information

Education

NVQ Level 3 in Business Administration

GCSE Maths & English

Tools

ESR

Trac

Job description

**PLEASE NOTE: This role is not eligible for current or future visa sponsorship**

People and Workforce Assistant

37.5 hours per week (Hybrid working)

Fixed term for 12 months (Maternity Cover)

Closing Date: Thursday 8th October 2026

Interview Date: Monday 19th October 2026

**This post may close early due to high numbers of applications, so you are advised to apply promptly. **

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

We welcome applications from the Armed Forces Community - get in touch to find out more

An exciting opportunity has arisen for an experienced administrator to join the People and Workforce Team at George Eliot Hospital NHS Trust on a 12-month fixed-term basis to provide maternity leave cover.

We are looking for a motivated and highly organised individual with previous experience working within a Human Resources related function, such as HR, recruitment or medical staffing. This is a fast-paced role supporting a busy People and Workforce service and would suit someone who is confident managing multiple priorities, dealing with confidential information and providing excellent customer service.

Main duties of the job

As a People and Workforce Assistant, you will play a key role in supporting managers and employees across the Trust by providing high-quality administrative and first-line advisory support across a range of People and Workforce activities.

The successful candidate will:

• Provide an efficient first-line People and Workforce support service, responding to enquiries received by telephone, email and face-to-face.
• Support a range of People and Workforce processes, ensuring accurate and timely administration.
• Assist with employee relations processes, including arranging meetings, preparing documentation and taking notes during investigations, hearings and appeals.
• Support recruitment and workforce administration processes using electronic systems including ESR and Trac.
• Produce reports and provide administrative support for People and Workforce projects and initiatives.
• Maintain accurate records and electronic filing systems, ensuring confidentiality is maintained at all times.
• Support managers and People and Workforce colleagues by providing information, reports and administrative assistance as required.
• Contribute to the continuous improvement of People and Workforce systems, processes and procedures.

About us

Here at George Eliot our vision to'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits

• On-site nursery
• 27 days minimum annual leave plus bank holidays
• cycle to work scheme
• flexible working
• in house training and development
• buying and selling of annual leave
• subsidised restaurant
• tranquillity garden
• generous subsidised on-site parking

If you are applying for a Domestic Assistant or Health Care Assistant role you may be eligible for the refer a friend scheme - find out more here: https://www.geh.nhs.uk/about-us/people-and-workforce/vacancies/refer-friend-scheme

Job responsibilities

The People and Workforce Assistant provides comprehensive administrative support to People and Workforce and contributes to the delivery of a professional, efficient and customer-focused People service across the Trust. The post holder will act as a first point of contact for People and Workforce enquiries and support managers and employees by providing timely advice, guidance and administrative assistance.

Applicants must be able to demonstrate previous administrative experience within a Human Resources related function and have experience of providing first-line advice in response to queries. Excellent organisational skills, strong communication skills and the ability to handle confidential and sensitive information with professionalism are essential. Experience of ESR and workforce information would be advantageous.

Key duties and responsibilities include:

• Providing first-line support using People and Workforce systems, Trust documents and Agenda for Change guidance.
• Acting as the first point of contact for People and Workforce queries received through a variety of channels.
• Supporting employee relations activities, including arranging meetings, preparing documents and taking formal notes at investigation meetings, hearings and appeals.
• Managing People and Workforce inboxes and ensuring enquiries are responded to or escalated appropriately.
• Supporting recruitment and workforce administration processes, including data input, data quality and maintaining staff records.
• Producing reports and management information from People and Workforce systems.
• Assisting with People and Workforce projects, training events and departmental initiatives.
• Maintaining accurate electronic and manual filing systems and ensuring all correspondence and documentation is produced to a high standard.
• Supporting responses to Subject Access and Freedom of Information requests as required.
• Providing administrative support to colleagues across the wider People and Workforce function and undertaking other duties commensurate with the grade of the post.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Essential & Desirable

• Administrative experience within a Human Resources (HR) related function, such as a generalist HR service, recruitment, medical staffing, workforce, employee relations, or other HR operational environment. To include: ousing e-recruitment solutions e.g. Trac, NHS Jobs; oproviding first line advice in response to queries
• Knowledge of HR systems and procedures, e.g. terms & conditions, recruitment, absence control, acquired through NVQ level 3 or equivalent experience.
• NVQ Level 3 in Business Administration or equivalent qualification or experience.
• GCSE (or equivalent) in Maths and English (Grades A-C)
• Microsoft Office skills including Word, Excel, Outlook, Databases and Power Point.
• Ability to learn and use multiple IT systems accurately and efficiently
• Good organisational skills, able to work independently using initiative within agreed procedures
• Ability to build positive working relationships with colleagues and managers.
• Ability to use appropriate judgement to seek and clarify detail where appropriate, resolving queries and/or escalating when necessary to senior colleagues.
• Ability to handle difficult situations with tact and sensitivity.
• Excellent communication skills both written and verbal.
• Ability to analyse data and present summary information in a clear and concise format.
• Ability to show tact and objectivity in dealing with confidential and sensitive information.
• Willingness to undertake relevant learning/training as required.
• Customer focused with a 'can do' attitude.
• Willingness to contribute to team efficiency through sharing information and constructively supporting others
• Ensure high levels of confidentiality and communication are maintained.
• Flexibility to attend ad-hoc work related events which may be outside of normal working hours.
• work under pressure with accuracy and timeliness to meet challenging and competing deadlines
• Experience of using the Electronic Staff Record (ESR).
• Experience of workforce information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.