People Advisory Assistant

Jobtailor; Birmingham; On-site; GBP 21,000 - 27,000; Full time

Job summary

Jobtailor in Birmingham is seeking an HR Administrator to join the People team. You will manage general queries, maintain colleague records, and support payroll processes with a focus on accuracy and confidentiality.

You will work across HR systems and CIPD qualifications are valued, while driving improvements and collaborating with Talent Attraction, Talent Development, and People Partners.

Qualifications

• Previous administration experience within a HR/People team.
• Familiarity with HR systems is preferred.
• CIPD qualification or working towards it is advantageous.
• Client-focused with excellent written and verbal communication.
• Highly organized and able to manage multiple tasks.
• Proactive, solutions-oriented, with a drive for improvement.

Responsibilities

• Act as the first point of contact for general queries and manage the People Advisory mailbox.
• Support all aspects of the colleague lifecycle and maintain accurate records.
• Ensure data is updated for monthly payroll and HR systems.
• Handle administrative processes including probation, leave, leavers, and correspondence.
• Maintain absence records, produce reports, and escalate issues when needed.
• Protect confidential information in line with data security protocols.
• Communicate with stakeholders to deliver a high-quality service.
• Identify opportunities to improve processes and efficiency.
• Collaborate with Talent Attraction, Talent Development, and People Business Partners.
• Assist with reporting and analysis to inform People team decisions.
• Provide ad hoc support as required by the business.

Skills

HR Administration

Stakeholder Communication

Attention to Detail

Organizational Skills

Proactive Team Player

Data Protection Compliance

Education

CIPD Qualification

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

HR Systems Familiarity

Job description

• Acting as the first point of contact for general queries, managing the People Advisory mailbox, providing timely and accurate advice on people policies and processes and escalating as appropriate to the relevant team in a timely manner.
• Supporting all aspects of the colleague lifecycle, including, but not limited to, processing changes and maintaining accurate colleague records in compliance with data protection standards.
• Ensuring people systems are updated accurately and on time for monthly payroll.
• Managing administrative processes including, but not limited to, probation, parental leave, leavers, and generating supporting correspondence as appropriate.
• Maintaining absence records, producing reports, and escalating issues where appropriate.
• Handling confidential information in line with data security protocols and agreed SLAs.
• Communicating effectively with the business to deliver a professional, high-quality service.
• Identifying and contributing to process improvements to enhance efficiency and service delivery.
• Building strong relationships with other People teams such as Talent Attraction, Talent Development, and People Business Partners and supporting ad hoc projects where required.
• Assisting with reporting and analysis to inform decision-making within the People team.
• Other administrative support as required by the business.

Requirements

• Previous administration experience within a HR/People team, ideally in a law or professional services environment.
• Familiarity with HR systems is preferred.
• CIPD qualified or working towards qualification is advantageous.
• Client-focused with exceptional attention to detail and commitment to quality. Strong written and verbal communication skills, with the ability to engage confidently with stakeholders at all levels.
• Highly organised, able to prioritise and manage multiple tasks under pressure.
• A proactive team player who can also work autonomously and take initiative.
• Solutions-oriented, with a passion for innovation and continuous improvement.
• Excellent IT skills, particularly in Microsoft Outlook, Excel, and Word.
• Demonstrates alignment with our Cultural Principles: Clear, Creative, Determined, and Supportive.

Core Competencies

Demonstrates expertise in HR administration, including managing colleague records, payroll processes, and compliance with data protection standards. Strong communication and organizational skills are essential for delivering high-quality service and supporting process improvements within the People team.

Highest-signal resume keywords

• HR Administration Experience
• CIPD Qualification
• Microsoft Excel Proficiency
• Data Protection Compliance
• Stakeholder Communication

ATS Optimization Keywords

Hard Skills

• HR Systems Familiarity
• Payroll Processing
• Record Management
• Report Generation
• Data Analysis

Soft Skills

• Attention to Detail
• Client-Focused
• Proactive Team Player
• Strong Written Communication
• Organizational Skills

Certifications & Qualifications

• CIPD Qualification

Industry Keywords

• People Advisory
• Colleague Lifecycle
• Process Improvement
• Confidential Information Management
• Professional Services Environment

Tools & Technologies

• Microsoft Outlook
• Microsoft Excel
• Microsoft Word