People Services Administrator

Jobtailor; Manchester; On-site; GBP 22,000 - 32,000; Full time

Job summary

Jobtailor in Manchester is seeking an HR Admin/People Services support professional to manage onboarding, employee records, payroll data and documentation. You will coordinate new starter processes, handle HRIS data, and contribute to benefits administration and reporting.

The role emphasizes confidentiality, strong communication, and a proactive approach to continuous improvement within the People team.

Qualifications

• Previous experience in HR, People Services, or admin support.
• Strong organisational skills and ability to manage multiple priorities.
• Confidential information handling and attention to detail.
• Excellent written and verbal communication.
• Experience maintaining employee records and using HR information systems.
• Knowledge of employee lifecycle administration and HR best practices.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Ability to work independently and in a team.
• Customer-focused approach to employee experience.

Responsibilities

• Provide first-line support for employee and manager queries and People Services requests
• Administer employee lifecycle processes, including onboarding, contractual changes, promotions, transfers and leaver activities
• Prepare employment documentation, including contracts, letters, amendments and related correspondence
• Maintain accurate employee records and data integrity across HR systems and personnel files
• Support monthly payroll administration by providing accurate employee data
• Coordinate new starter onboarding, including right-to-work documentation, system setup requests and induction administration
• Monitor shared People Services inboxes and case management systems against service level expectations
• Assist with benefits administration, annual renewals and employee enrolment
• Produce people metrics and reports
• Support compliance activities and maintain employee documentation in line with legal and regulatory requirements
• Contribute to continuous improvement initiatives for People Services processes, systems and employee experience
• Support wider People team projects and initiatives as required

Skills

Onboarding

Payroll Administration

Employee Records Maintenance

Benefits Administration

Data Integrity

People Metrics Reporting

Compliance Activities

Contract Preparation

Case Management Systems

Continuous Improvement

Attention to Detail

Written Communication

Verbal Communication

Proactive Mindset

Customer-Focused Approach

Education

CIPD Qualification

Tools

Microsoft Office Proficiency

HR Information Systems

Excel

Outlook

Job description

• Provide first-line support for employee and manager queries and People Services requests
• Administer employee lifecycle processes, including onboarding, contractual changes, promotions, transfers and leaver activities
• Prepare employment documentation, including contracts, letters, amendments and related correspondence
• Maintain accurate employee records and data integrity across HR systems and personnel files
• Support monthly payroll administration by providing accurate employee data
• Coordinate new starter onboarding, including right-to-work documentation, system setup requests and induction administration
• Monitor shared People Services inboxes and case management systems against service level expectations
• Assist with benefits administration, annual renewals and employee enrolment
• Produce people metrics and reports
• Support compliance activities and maintain employee documentation in line with legal and regulatory requirements
• Contribute to continuous improvement initiatives for People Services processes, systems and employee experience
• Support wider People team projects and initiatives as required

Requirements

• Previous experience in an HR, People Services, People Operations or administrative support role
• Strong organisational skills and ability to manage multiple priorities accurately
• Excellent attention to detail and appropriate handling of confidential information
• Strong written and verbal communication skills
• Experience maintaining employee records and using HR information systems
• Good understanding of employee lifecycle administration and HR best practices
• Proficiency in Microsoft Office, particularly Excel, Word and Outlook
• Ability to work independently and collaboratively
• Customer-focused approach to employee experience
• Proactive mindset and willingness to learn, develop and improve processes
• CIPD qualification or working towards CIPD accreditation would be advantageous

Core Competencies

Demonstrates expertise in employee lifecycle administration, including onboarding and benefits management, while maintaining data integrity across HR systems. Strong organizational and communication skills support effective collaboration and customer-focused employee experiences.

Highest-signal resume keywords

• Employee Lifecycle Administration
• HR Information Systems
• Microsoft Office Proficiency
• Organizational Skills
• CIPD Qualification

ATS Optimization Keywords

Hard Skills

• Onboarding
• Payroll Administration
• Employee Records Maintenance
• Benefits Administration
• Data Integrity Management
• People Metrics Reporting
• Compliance Activities
• Contract Preparation
• Case Management Systems
• Continuous Improvement Initiatives

Soft Skills

• Attention to Detail
• Written Communication
• Verbal Communication
• Proactive Mindset
• Customer-Focused Approach

Certifications & Qualifications

• CIPD Qualification

Industry Keywords

• People Services
• People Operations
• HR Best Practices
• Confidential Information Handling
• Employee Experience