People Advisor - ER

MAG (Airports Group); Manchester; Hybrid; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Pension up to 8%

Free parking

Company discounts

Volunteering days

Virtual GP service

Care Concierge service

Job summary

MAG (Airports Group) in the UK is seeking an experienced Employee Relations Specialist to advise line managers on complex ER matters in line with policy and employment law.

You will handle end-to-end ER cases, logging activities in the case management system, and ensuring SLAs are met. A CIPD Level 5 qualification and a track record in high-volume environments are essential.

Qualifications

• CIPD Level 5 qualification and extensive experience in managing complex ER matters.
• Strong knowledge of employment law and ACAS codes.
• Proven ability to manage high-volume ER cases end-to-end.
• Excellent written and verbal communication; stakeholder relationships.

Responsibilities

• Provide advice and guidance on highly complex ER matters to line managers.
• Log all activities in the case management system to ensure transparency and data accuracy.
• Deliver ER services in accordance with policies, procedures and SLAs.

Skills

ER matters

ACAS codes

Stakeholder management

Investigations

Communication skills

Education

CIPD Level 5

Tools

Case management system

Job description

Flexible/Hybrid working for a better work/life balance

We are proud to be a diverse employer, and we welcome candidates from all backgrounds

Why MAG?

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 66 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We’re committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

Flexible, generous company pension with various contribution options (up to 8%) that you can change to suit your needs

Free parking / subsidised public transport

Huge range of company discounts

2 volunteering days per year

Free Virtual GP service, available 24 hours a day, 7 days a week

Care Concierge service

The role

You’ll provide advice and guidance on highly complex employee relations matters in alignment with Company Policy and relevant employment legislation to line managers. Your responsibilities will encompass the full range of ER cases, including early resolution, conflict, misconduct, health and wellbeing, capability, and ACAS/Employment Tribunal cases. You’ll deliver services and processes in accordance with agreed policies, procedures, and Service Level Agreements and accurately log all activities on the case management system to ensure transparency, record-keeping and accurate data.

What will make you successful in the role?

You’ll have (or be working towards) a CIPD Level 5 qualification and have extensive experience of managing complex ER matters, including investigations, grievances, disciplinary cases, bullying & harassment, performance management, and absence. You’ll possess a strong understanding of employment law and ACAS codes, with a proven ability to manage cases end-to-end with a strategic and risk-assessment focus. A track record of success in high-volume, fast-paced environments, consistently meeting SLAs and delivering impactful outcomes, is essential. You’ll have strong written and verbal communication skills, the ability to build effective stakeholder relationships, excellent organisational skills and the ability to prioritise workload to meet SLAs.