Pensions Systems Support Engineer - 2nd/3rd Line

Lorien; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Lorien in London is seeking an experienced Application Support Engineer to provide 2nd and 3rd line support for a critical pension administration platform and its integrations. The role involves troubleshooting complex issues, supporting business-critical applications, and collaborating with technical and operational teams.

You will monitor incidents, test Oracle Fusion integrations, and contribute to system stability and improvements, with DV clearance eligibility required.

Qualifications

• Extensive experience supporting pension administration platforms.
• Experience with installing, migrating and troubleshooting pension apps.
• Familiar with Compendia, Hartlink, UPM or IntelliPen.
• Understanding pension workflows and administration processes.

Responsibilities

• Provide 2nd and 3rd line support for a pension administration platform.
• Monitor, manage and resolve incidents with prioritised timelines.
• Escalate complex issues to software vendors and drive resolution.
• Test integrations between Oracle Fusion and pension platforms.
• Support system changes driven by regulatory and business developments.
• Monitor application performance and identify improvement opportunities.
• Maintain relationships with infrastructure, development and business teams.
• Support ongoing development and enhancement of pension solutions.

Skills

2nd line support

3rd line support

Incident management

Stakeholder management

Pension system knowledge

Oracle Fusion integration

Troubleshooting

Tools

Compendia

Hartlink

UPM

IntelliPen

Job description

Lorien in London is seeking an experienced Application Support Engineer to provide 2nd and 3rd line support for a critical pension administration platform and its integrations. The role involves troubleshooting complex issues, supporting business-critical applications, and collaborating with technical and operational teams.

You will monitor incidents, test Oracle Fusion integrations, and contribute to system stability and improvements, with DV clearance eligibility required.