Application Support Engineer - Compendia

Lorien; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Lorien in London is seeking an experienced Application Support Engineer to provide 2nd and 3rd line support for a critical pension administration platform and its integrations. The role involves troubleshooting complex issues, supporting business-critical applications, and collaborating with technical and operational teams.

You will monitor incidents, test Oracle Fusion integrations, and contribute to system stability and improvements, with DV clearance eligibility required.

Qualifications

• Extensive experience supporting pension administration platforms.
• Experience with installing, migrating and troubleshooting pension apps.
• Familiar with Compendia, Hartlink, UPM or IntelliPen.
• Understanding pension workflows and administration processes.

Responsibilities

• Provide 2nd and 3rd line support for a pension administration platform.
• Monitor, manage and resolve incidents with prioritised timelines.
• Escalate complex issues to software vendors and drive resolution.
• Test integrations between Oracle Fusion and pension platforms.
• Support system changes driven by regulatory and business developments.
• Monitor application performance and identify improvement opportunities.
• Maintain relationships with infrastructure, development and business teams.
• Support ongoing development and enhancement of pension solutions.

Skills

2nd line support

3rd line support

Incident management

Stakeholder management

Pension system knowledge

Oracle Fusion integration

Troubleshooting

Tools

Compendia

Hartlink

UPM

IntelliPen

Job description

APPLICATION Support Engineer (PENSIONS SYSTEMS) | LONDON

Looking for your next Application Support opportunity? We're seeking an experienced Application Support Engineer to provide 2nd and 3rd line support for a critical pension administration platform and its associated integrations. This is an excellent opportunity for someone with strong pension systems experience who enjoys troubleshooting complex issues, supporting business-critical applications and working closely with both technical and operational teams.

Location: London — Contract: Long-term Contract — DV Clearance Eligibility Required

What You'll Be Doing

• Providing 2nd and 3rd line support for a pension administration platform.
• Monitoring, managing and resolving incidents, ensuring appropriate prioritisation and timely resolution.
• Escalating complex issues to software vendors and managing communication through to resolution.
• Testing integrations between Oracle Fusion and pension administration platforms.
• Supporting system changes driven by regulatory, business and pension landscape developments.
• Monitoring application performance and identifying opportunities for improvement.
• Maintaining strong relationships with infrastructure, development and business teams.
• Supporting the ongoing development and enhancement of pension administration solutions.

What We're Looking For

• Strong experience supporting pension administration platforms, ideally EQ Compendia 6.8x.
• Experience with installation, migration, troubleshooting and support of pension administration applications.
• Knowledge of pension administration systems such as Compendia, Hartlink, UPM or IntelliPen.
• Understanding of pension workflows, calculations, controls and administration processes.
• Experience with pension data interfaces, Back End structures and integrations.
• Knowledge of public sector pension schemes, including schemes such as Classic, Classic Plus, Premium, Nuvos and Alpha.
• Strong stakeholder management and communication skills.
• Ability to work across both technical and business-facing teams.

Highly Desirable

• Oracle Fusion integration experience.
• Experience with payroll and pension administration systems.
• Knowledge of DataSure and Pension Regulator standards.
• Experience working within secure-by-design or highly regulated environments.

DV Clearance Eligibility Requirements

UK residency history with a clear and verifiable background Strong financial integrity with no significant unresolved issues Ability to successfully undergo enhanced security vetting and referencing.

This is an excellent opportunity to join a high-profile programme supporting critical pension administration services. You'll play a key role in ensuring system stability, improving service performance and supporting future enhancements, while working alongside experienced technical and business teams in a complex and rewarding environment.