Pensions Specialist - Member Services & Compliance

Nestle Operational Services Worldwide SA; Crawley; On-site; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Potential discretionary annual bonus

Generous pension scheme - up to 12%

12 flexible days on top of 25-dayl

2 paid volunteering days

Support for personal development

Job summary

Nestlé is seeking an in-house Pensions Specialist to join our Member Services team. You will deliver accurate, responsive support across DB, DC, CARE and hybrid pension arrangements, handling a broad range of member enquiries with empathy and clarity.

As Pension Administrator, you will manage lifecycle activities, prepare benefit calculations, payroll, and communications, ensuring compliance with scheme rules and legislation while contributing to process improvements and data quality initiatives.

Qualifications

• Strong customer service background in a regulated environment.
• Excellent communication skills, written and verbal.
• Strong numerical and analytical abilities with meticulous attention to detail.

Responsibilities

• Deliver accurate, responsive, empathetic pension support across DB, DC, CARE and hybrid schemes.
• Prepare benefit calculations, quotations and member communications in line with scheme rules and legislation.
• Support pensioner payroll, reconciliations, annual exercises and data quality initiatives.
• Contribute to projects, process improvements, and system enhancements to drive continuous improvement.
• Collaborate with colleagues and stakeholders to ensure high standards of governance and information security.

Skills

Customer service

Communication

Numerical skills

Attention to detail

Regulated environment knowledge

Tools

Excel

Word

Outlook

Job description

Nestlé is seeking an in-house Pensions Specialist to join our Member Services team. You will deliver accurate, responsive support across DB, DC, CARE and hybrid pension arrangements, handling a broad range of member enquiries with empathy and clarity.

As Pension Administrator, you will manage lifecycle activities, prepare benefit calculations, payroll, and communications, ensuring compliance with scheme rules and legislation while contributing to process improvements and data quality initiatives.