Pensions Admin: Member Records & Enquiries (Remote)

The Elite Job; Hawick; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

The Elite Job is seeking a detail-oriented Pensions Administrator – Member Records and Requests to support accurate pension scheme records and handle member enquiries with professional, confidential service. This role focuses on updating records, processing requests, and maintaining documentation in line with data protection requirements.

You will collaborate with colleagues and external stakeholders to ensure information remains up to date.

Qualifications

• High school qualification preferred; further qualifications in business administration, finance, accounting, or office administration are advantageous.
• Strong written and verbal communication skills.
• Good attention to detail and the ability to maintain accurate records.
• Basic computer literacy and confidence using email, word processing, spreadsheets, and digital databases.
• Good organisational and time-management skills.
• Ability to manage multiple requests with accuracy and professionalism.
• Customer-focused attitude and willingness to assist diverse needs.
• Ability to follow procedures and work within established guidelines.
• Respect for confidentiality and responsible handling of personal information.
• Proactive approach to identifying errors and outstanding tasks.
• Ability to work independently and collaboratively in a team.
• Knowledge of pension schemes or financial services is advantageous but not essential.

Responsibilities

• Create, update, review, and maintain pension member records per internal procedures.
• Verify member information including names, contacts, and references.
• Ensure information entered into systems is accurate, consistent, and complete.
• Identify discrepancies or duplicate records and resolve them.
• Maintain secure electronic and physical records.
• Support record reviews, data quality checks, and audits.
• Receive, review, and process routine member requests.
• Respond to enquiries about records, documentation, and procedures.
• Communicate clearly via approved channels and explain processes simply.
• Track outstanding requests and escalate delays when needed.
• Prepare standard letters, forms, and confirmations; review documents for completeness.
• Maintain records of communications and actions.
• Assist with document scanning, indexing, and secure digital recordkeeping.
• Handle confidential information responsibly and maintain audit trails.
• Follow data protection policies and report concerns promptly.
• Collaborate with colleagues and other departments; support workload management.
• Participate in training and process updates.

Skills

Communication skills

Attention to detail

Organisational skills

Time management

Confidential handling

Data entry

Customer service

Microsoft Office

Pension knowledge

Independent working

Education

High school qualification

Business administration/finance qualifications advantageous

Tools

Microsoft Excel

Office tools (Word, Outlook)

Job description

The Elite Job is seeking a detail-oriented Pensions Administrator – Member Records and Requests to support accurate pension scheme records and handle member enquiries with professional, confidential service. This role focuses on updating records, processing requests, and maintaining documentation in line with data protection requirements.

You will collaborate with colleagues and external stakeholders to ensure information remains up to date.