Pensions Specialist

Nestle; Crawley; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Potential, discretionary annual bonus

Generous pension scheme – up to 12%

12 flexible days + 25-day holiday

2 paid volunteering days

Study and personal development support

Job summary

Nestlé is seeking an in-house Pensions Specialist to join our Member Services team. You will deliver accurate support across DB, DC, CARE and hybrid pension arrangements, handling member enquiries with empathy and clarity.

You will prepare benefit calculations, quotations and communications, while supporting payroll, data quality, reconciliations and annual exercises in a compliant, controlled environment. We value inclusion, development, and a proactive teamwork culture.

Qualifications

• Experience in pension administration or related field is desirable.
• Strong numerical and analytical skills are essential.
• Excellent communication and customer service in a regulated environment.

Responsibilities

• Deliver accurate, empathetic pension administration across DB, DC, CARE and hybrid schemes.
• Prepare benefit calculations, quotations and member communications.
• Support pensioner payroll, reconciliations, data quality initiatives and governance.

Skills

Microsoft Office (Excel, Word, Outlook

Customer service in regulated env

Job description

Business Area: Finance Pensions

Location: Gatwick

Salary: up to £38,000 (depending on experience)

Some of our other fantastic benefits

• Potential, discretionary annual bonus
• Generous pension scheme – up to 12% contribution from Nestle
• 12 flexible days on top of 25-day holiday entitlement
• 2 paid volunteering days
• A focus on personal development and growth (insert relevant detail on study support, etc)

Although this is a full-time opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.

We are looking for an in-house Pensions Specialist to join our Member Services team. You will help deliver an accurate, responsive and supportive service across defined benefit (DB), defined contribution (DC), CARE and hybrid pension arrangements.

We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.

Your impact

As a Pension Administrator, you'll play a vital role in delivering an exceptional service to members, pensioners and stakeholders, providing clear, accurate and empathetic support across a wide range of pension enquiries. You'll manage pension administration activities throughout the member lifecycle, including retirements, transfers, bereavement cases, pension increases and member record updates.

Working with accuracy and attention to detail, you'll prepare benefit calculations, quotations and member communications, ensuring all documentation complies with scheme rules and relevant legislation. You'll also support key operational activities such as pensioner payroll, reconciliations, annual exercises, data quality initiatives and member communications. As part of a collaborative team, you'll contribute to projects, process improvements, system enhancements, reporting and automation initiatives, helping to drive continuous improvement while maintaining the highest standards of compliance, governance, data protection and information security.

Your ingredients for success

We're looking for someone with a passion for delivering great customer service and the ability to manage enquiries with professionalism, empathy and sensitivity. You'll be an excellent communicator, confident in both written and verbal communication, with the ability to explain complex information in a clear and straightforward way.

Strong numerical and analytical skills, exceptional attention to detail and a methodical approach are essential, alongside the ability to organise and prioritise your workload effectively to meet deadlines and service standards. You'll demonstrate initiative, sound judgement and a collaborative approach, working positively with colleagues and stakeholders to achieve shared goals. Above all, you'll have a genuine interest in developing your pensions knowledge and building a career within a regulated, customer-focused environment.

Essential skills

• Confidence using Microsoft Office applications, particularly Excel, Word and Outlook, Willingness to learn new systems and processes.
• Customer service background within a regulated environment

Desirable skills

• Occupational pensions administration, including DB, DC, CARE or hybrid schemes.
• Financial services, insurance, banking, payroll, employee benefits or another regulated environment.
• Benefit calculations, payroll, reconciliations, case management or member communications.

What you need to know

Advert posting date: 12/10/2026

Advert closing date: 26/10/2026

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.

To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace (https://www.nestle.co.uk/en-gb/jobs/diversity-equity-inclusion)

To find out more about your recruitment journey with Nestle: Recruitment Journey | Nestlé UK & Ireland (https://www.nestle.co.uk/en-gb/jobs/recruitment-journey)