Pensions Specialist

Nestlé S.A.; Crawley; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Discretionary annual bonus

Pension up to 12% Nestlé contribution

12 flexible days + 25 days holiday

Job summary

Nestlé S.A. is hiring an in-house Pensions Specialist to join the Member Services team at Gatwick.

You will deliver accurate, responsive support across defined benefit, defined contribution, CARE and hybrid pension arrangements, helping members, pensioners and stakeholders with a range of enquiries. Working with attention to detail, you will prepare benefit calculations, quotations and communications, support pensioner payroll and reconciliations, and participate in system improvements and

Qualifications

• Strong numerical and analytical skills.
• Excellent communication skills, written and verbal.
• Experience in a regulated customer service environment.
• Experience with pensions administration across DB/DC/CARE/hybrid.

Responsibilities

• Deliver accurate pension administration across DB, DC, CARE and hybrid schemes.
• Prepare benefit calculations, quotations and member communications.
• Support pensioner payroll, reconciliations and data quality initiatives.

Skills

Excel

Word

Outlook

Customer service

Pensions administration

Financial services

Job description

Business Area:Finance Pensions
Location:Gatwick

Some of our other fantastic benefits

• Potential, discretionary annual bonus
• Generous pension scheme – up to 12% contribution from Nestle
• 12 flexible days on top of 25-day holiday entitlement
• A focus on personal development and growth (insert relevant detail on study support, etc)

Although this is a full-time opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.

We are looking for an in-house Pensions Specialist to join our Member Services team. You will help deliver an accurate, responsive and supportive service across defined benefit (DB), defined contribution (DC), CARE and hybrid pension arrangements.

We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.

Your impact

As a Pension Administrator, you'll play a vital role in delivering an exceptional service to members, pensioners and stakeholders, providing clear, accurate and empathetic support across a wide range of pension enquiries. You'll manage pension administration activities throughout the member lifecycle, including retirements, transfers, bereavement cases, pension increases and member record updates.

Working with accuracy and attention to detail, you'll prepare benefit calculations, quotations and member communications, ensuring all documentation complies with scheme rules and relevant legislation. You'll also support key operational activities such as pensioner payroll, reconciliations, annual exercises, data quality initiatives and member communications. As part of a collaborative team, you'll contribute to projects, process improvements, system enhancements, reporting and automation initiatives, helping to drive continuous improvement while maintaining the highest standards of compliance, governance, data protection and information security.

Your ingredients for success

We're looking for someone with a passion for delivering great customer service and the ability to manage enquiries with professionalism, empathy and sensitivity. You'll be an excellent communicator, confident in both written and verbal communication, with the ability to explain complex information in a clear and straightforward way.

Strong numerical and analytical skills, exceptional attention to detail and a methodical approach are essential, alongside the ability to organise and prioritise your workload effectively to meet deadlines and service standards. You'll demonstrate initiative, sound judgement and a collaborative approach, working positively with colleagues and stakeholders to achieve shared goals. Above all, you'll have a genuine interest in developing your pensions knowledge and building a career within a regulated, customer-focused environment.

Essential skills

• Confidence using Microsoft Office applications, particularly Excel, Word and Outlook, Willingness to learn new systems and processes.
• Customer service background within a regulated environment
• Occupational pensions administration, including DB, DC, CARE or hybrid schemes.
• Financial services, insurance, banking, payroll, employee benefits or another regulated environment.
• Benefit calculations, payroll, reconciliations, case management or member communications.

What you need to know

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.