Pensions Payroll Team Leader

Willis Towers Watson; Redhill; Hybrid; GBP 40,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

WTW day

Private healthcare

Life insurance

Group income protection

Health assessments

Pension matched 10%

Hybrid working options

Employee assistance programme

Volunteer day

Electric vehicle scheme

Share scheme

Cycle-to-work

Dental and optical cover

Critical illness protection

Job summary

Willis Towers Watson in Redhill is seeking a Payroll Team Leader to join our hybrid office. You will lead a team of Payroll Administrators and Senior Payroll Administrators and oversee monthly pensioner payroll tasks for assigned schemes.

You will maintain up-to-date knowledge of pensioner payroll, ensure compliance with HMRC and procedures, and drive efficiency through automation and standard processes while keeping stakeholders informed.

Qualifications

• Experience dealing with pensioner payroll administration is essential.
• Experience with People management is essential.
• Progression in CIPP qualification would be an advantage.
• Interpersonal skills to included excellent written and verbal communication.
• Ability to influence others in support of change.
• Good time management skills and the ability to organise and prioritise own workload.
• Able to work to a high level of accuracy.
• Able to work well under pressure, stay focussed and meet targets.
• Computer literate with fast and accurate keyboard input skills and an intermediate working knowledge of Microsoft packages.
• Numerical, analytical and problem solving abilities.

Responsibilities

• Manage a team of Payroll Administrators and Senior Payroll Administrators and be responsible for ensuring that all schemes allocated to your team have had monthly tasks completed.
• Maintain and develop your own knowledge of pensioner payroll administration and be a point of reference on technical issues and non-standard cases.
• Ensure work allocated is in accordance with HMRC legislation, practice guidelines and documented operating procedures; adhere to quality and performance standards.
• Ensure all work is logged onto and processed through Workflow.
• Monitor own workflow and that of junior associates to ensure service levels are achieved.
• Take the lead in more complex/project work when required.
• Build and maintain technical, procedures and client knowledge through experience.
• Work with Payroll Management to improve operational efficiency and reduce costs e.g. automation, full use of standard procedures.
• Ensure team members are fully informed of current events, procedural changes, and PAYE changes.
• Manage automated payroll calculation system processes.
• Deal with the authorisation of payments made outside of the payroll system as required.
• IT/BENEFITCONNECT responsibilities and ensure client databases are complete and accurate; keep knowledge of PMS6000, GPS, Workflow, MS Office, Q-Tax Pro, Outsourced Printers Web Portal and non-UK payroll software.

Skills

Pensioner payroll

People management

Communication

Time management

Accuracy

Numerical skills

Microsoft Excel

Education

CIPP qualification (advantage)

Tools

PMS6000

GPS

Workflow

Q-Tax Pro

Outsourced Printers Web Portal

Non-UK payroll software

Excel

Job description

Description

This is a great opportunity to join our Payroll Team as a Payroll Team Leader in our Redhill office working hybrid. As a Payroll Team Leader, you will be responsible for checking responsibilities for the payroll running processes on behalf of some of the UK’s best-known employers. Our role is to ensure that our pensioners are paid on time and accurately, and that all other related tasks are dealt with correctly in line with current procedures.

The Role

• Manage a team of Payroll Administrators and Senior Payroll Administrators and be responsible for ensuring that all schemes allocated to your team have had monthly tasks completed.

• Maintain and develop your own knowledge of pensioner payroll administration and be a point of reference on technical issues and non-standard cases.

• Ensure work allocated is carried out in accordance with:

  • HMRC legislation.
  • Practice guidelines.
  • Documented operating procedures.
  • Quality standards.
  • Performance / Service standards.
• Ensure all work is logged onto and processed through Workflow.
• Must be able to work to a high level of accuracy.
• Monitor own workflow and that of junior associates via Workflow to ensure service levels are achieved.
• Take the lead in more complex/project work when required.
• Build and maintain technical, procedures and clientknowledge through experience.
• Work with Payroll Management to improve operational efficiency and reduce costs e.g. automation, full use of standard procedures.
• Ensure team members are fully informed of:
  • Current events.
  • Procedural changes.
  • PAYE changes.
• Manage automated payroll calculation system processes.
• Deal with the authorisation of payments made outside of the payroll system as required.
• IT/BENEFITCONNECT
  • Ensure your payroll client databases are complete, accurate and standard.
  • Maintain a good working knowledge of all systems and products to include
    • PMS6000, GPS and Workflow
    • Microsoft packages (Outlook/Excel/Word)
    • Q-Tax Pro
    • Outsourced Printers Web Portal
    • Non-UK payroll software as required, e.g. ROI
    • Offshore Island spreadsheets

Qualifications

What you’ll bring

• Experience dealing with pensioner payroll administration is essential

• Experience with People management is essential

• Progression in CIPP qualification would be an advantage.

• Interpersonal skills to included excellent written and verbal communication.

• Ability to influence others in support of change.

• Good time management skills and the ability to organise and prioritise own workload.

• Able to work to a high level of accuracy.

• Able to work well under pressure, stay focussed and meet targets.

• Computer literate with fast and accurate keyboard input skills and an intermediate working knowledge of Microsoft packages.

• Numerical, analytical and problem solving abilities.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please [e-mail]