Pensions Payroll Administrator

WTW; Redhill; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Group income protection

Hybrid working

Employee assistance programme

Volunteer day

Electric vehicle car scheme

Share scheme

Cycle-to-work programme

Dental cover

Optical cover

Critical illness protection

Job summary

WTW in Redhill is recruiting a Pensions Payroll Administrator to join our hybrid working team. You will run pensioner payrolls for major UK employers, ensuring accuracy and timely payments while handling related admin tasks.

You will handle payroll amendments, prints, payslips and P60s, manage PAYE deductions, and respond to pensioner queries via our helplines, while maintaining compliant records. A structured benefits package supports wellbeing and career growth.

Qualifications

• Computer literate with fast and accurate keyboard input and MS Office knowledge.
• Excellent written and oral communication skills.
• Numerical, analytical and problem-solving abilities.
• Good organisation and ability to prioritise workload.
• Attention to detail and accuracy under pressure.
• Flexible team player and able to meet targets.

Responsibilities

• Keying payroll amendments and processing payrolls.
• Printing and checking payroll control reports.
• Ensuring payslips and P60s are issued correctly.
• Handling PAYE and other deductions accurately.
• Calculating manual payments using HMRC PAYE tables.
• Managing pensioner correspondence and helplines.
• Maintaining up-to-date EDMS records and compliant processes.
• Adhering to HMRC legislation and internal procedures.

Skills

Keyboard skills

Microsoft Office

Excellent communication

Numerical and analytical

Organisational skills

Attention to detail

Team player

Tools

EDMS

Job description

Description

Join us as a Pensions Payroll Administrator in our Redhill office working hybrid. As a Pensions Payroll Administrator you will be responsible for running pensioner payrolls on behalf of some of the UK’s best-known employers. Our role is to ensure that our pensioners are paid on time and accurately, and that all other related tasks are dealt with correctly in line with current procedures.

The Role

• Keying in payroll amendments (e.g. address changes and bank details).
• Assisting in the processing of payrolls (e.g. printing and checking payroll control reports).
• Ensuring that payslips and P60s are issued correctly by our outsourced printers.
• Ensuring that payroll deductions are dealt with correctly (e.g. PAYE, healthcare).
• Calculating manual payments using computer software and/or HMRC PAYE tables.
• Dealing with written correspondence both internal and external (particularly from pensioners).
• Dealing with telephone enquiries, mainly from pensioners using our 'Pensions Helplines'.
• Keeping filing systems up to date, including written records of telephone conversations (e.g. individual pensioner records on EDMS).
• Adhering to HMRC legislation, Data Protection Act requirements, internal quality procedures (e.g. Work Excellence policies) and agreed service standards and payroll processing timetables.
• Carrying out the objectives set during the annual performance review process and assisting in other areas as required.

Qualifications

What you’ll bring

• Computer literate with fast and accurate keyboard input skills and a working knowledge of Microsoft packages.
• Excellent communication skills (both written and oral).
• Numerical, analytical and problem-solving abilities.
• Excellent organisational skills and ability to prioritise own workload.
• Ability to concentrate on the task in hand, paying attention to detail and accuracy.
• A flexible approach and a team player who can work under pressure and meet targets.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]