Pensions Administration Manager

Willis Towers Watson; United Kingdom; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Hybrid working

Job summary

Willis Towers Watson in Redhill is seeking a Pensions Administration Manager to lead a multi-client team in our Outsourcing Admin Operations. The role focuses on member experience, high-quality service delivery, and collaboration with client teams, with travel for pitches and client calls within the UK.

You will manage performance objectives, ensure adherence to QA frameworks, and drive continuous improvement. Hybird working is offered to balance client needs and development.

Qualifications

• Experience dealing with DB occupational schemes; experience with DC pensions is a plus.
• Experience as a Pensions Team Leader is essential.
• Excellent eye for detail and intermediate knowledge of Excel.
• Proven track record in creating and managing high performing, fast-paced teams.
• Strong leader with influencing skills and ability to present to internal and external stakeholders.
• Experience developing staffing and training plans to maximise quality and efficiency.
• Ability to foster a one-team mindset and develop future leaders.

Responsibilities

• Provide enhanced, empathetic delivery for member experience and client teams.
• Lead administration for new business pitches and travel to UK locations (travel expenses covered).
• Ensure quality and performance objectives defined by WTW and maintain member-first service.
• Adhere to change, QA and operational excellence frameworks for a quality service.
• Make commercially focused decisions with Operations Manager impacting service delivery and growth.
• Ensure Team Leads follow internal procedures, policies and legislation; meet productivity targets.
• Foster collaborative culture and flexible working to support team needs.

Skills

Leadership

Team leadership

Quality assurance

Stakeholder management

Presentation skills

Change management

Problem solving

Excel (intermediate)

Tools

Microsoft Excel

Job description

Description

Join us as a Pensions Administration Manager within our Outsourcing line of business based out of our Redhill office working hybrid.

Are you are customer focussed, self-driven, and a people person who is keen to work in Pensions Admin Operations? The PensionsAdministration Managerrole is an exciting opportunity, requiring effective communication across the various lines of business, and is pivotal to the business as we grow.

In WTW’s Outsourcing Business, Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and procedures. Reporting into the Operations Manager, you will be responsible for the pension administration service delivery for a multi-client team.

The Role

• This is a new role whose focus will be on providing an enhanced and empathetic delivery. From a member experience point of view, you will be the ‘go to’ colleague for the client team and may be required to attend client/trustee calls discussing project deliverables that require a high level of customer care.
• Working with the sales team you will be the administration lead for new business pitches and will take part in the presentations to new prospects, which may require you to travel (travel expenses will be covered) to various locations within the UK.
• Responsible for the quality and performance objectives defined by WTW and ensuring member first
• Responsible for the adherence to the change, quality assurance and operational excellence frameworks enabling a quality service.
• Ability to work with Operations Manager to make commercially focused decisions influencing both internal and/or external stakeholders on service delivery, growth, and continuous improvement to streamline and make effective change to operational service.
• Accountable for ensuring Team Leads conduct activities in line with internal procedures, policies, and legislation, including industry standards.
• Ensuring team productivity is at its optimum and is measured.
• Creating a collaborative culture in which processes are applied consistently within the Community where teams are better enabled to work flexibly to support each other

Qualifications

What you’ll bring:

• Experience in dealing with DB occupational schemes and experience is essential and experience with DC pensions is nice to have
• Experience as a Pensions Team Leader is essential
• Have an excellent eye for detail and intermediate knowledge of excel
• Highly experienced in the creation and management of high performing, results driven/fast-paced teams.
• A strong leader and negotiator, with excellent influencing skills and a can-do attitude and experience of presenting to both internal and external stakeholders.
• Evidence of developing and implementing staffing and training plans to maximise quality, efficiency, utilisation, and productivity.
• Supporting the team leaders and teams to adopt new processes changes and procedures with a solution oriented mindset.
• Ability to create a one team mindset that mentors and develops employees to help create a high-performance organization and a capacity for future leaders.
• Ensure that structures and systems for line management are in place and consistently followed across the team.
• Experience of working within a client facing environment and critical thinking to facilitate more in-depth discussions.
• Excellent time management skills and the ability to oversee multiple concurrent projects, including the ability to support conflict resolution the removal of escalated blockers.

What We Offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]

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