Pensions Officer

South Yorkshire Pensions Authority; Hanley; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hybrid working after probation

LGPS membership paid by employer

Structured career progression

Job summary

South Yorkshire Pensions Authority is seeking a Pensions Officer on a 12-month fixed-term contract, full-time, to join our Benefits Team. This is an entry-level role with structured progression and full training in pensions administration.

You will deliver a customer-focused pensions service to members, dependants, employers and stakeholders, supporting our Customer Centre and meeting statutory obligations. Hybird working options apply after probation.

Qualifications

• A Level 2 qualification or equivalent, with willingness to study further.
• Basic understanding of Health and Safety regulations and procedures.
• Good IT skills with experience using standard office software.
• Clear written and verbal communication skills.
• Competence with general office equipment and systems.
• Strong attention to detail and ability to prioritise tasks.

Responsibilities

• Deliver high-quality, customer-focused pensions administration.
• Support the Customer Centre and handle enquiries on a rota basis.
• Help meet service charters and statutory obligations with accurate information.
• Assist colleagues across the team with timely pension information.

Skills

Level 2 qualification

Health and safety awareness

IT skills

Clear communication

Administrative skills

Attention to detail

Education

Level 2 qualification

Job description

12 Months Fixed Term Contract, Full Time

We have an exciting opportunity to join our Benefits Team in this well-respected, award-winning organisation managing a £10 billion pension fund.

Who we are:

We are both a local authority and a pension fund and we're unique within the Local Government Pension Scheme as the only democratically accountable single purpose pension organisation in the UK. As a local government body, we have a public sector ethos and place a great deal of importance on our organisational Values and Behaviours - which are all about being honest and accountable, professional, progressive and empowering.

Take a look at our LinkedIn page to find out more about us and see what we've been up to recently!

What you'll be doing:

You will play a key role in delivering a high-quality, customer-focused pensions administration service to scheme members, their dependants, participating employers and external stakeholders. As a Pensions Officer, you will help ensure we meet our commitments under service charters and fulfil statutory obligations in providing accurate and timely information to members. The role also includes supporting our Customer Centre, handling customer enquiries directly on a rota basis, providing professional and responsive front-line support

This is an excellent entry-level opportunity for someone looking to build a career in pensions administration. We offer a structured career progression pathway, with full training and support provided, enabling progression through up to four grades based on experience and performance.

If you're looking for a rewarding role with development opportunities and the chance to make a real difference to customers, we'd love to hear from you.

What you'll be able to offer:

• A qualification at Level 2 or equivalent, with a willingness to undertake further study and development where appropriate.
• A basic understanding of Health and Safety regulations and procedures, alongside an awareness of equality, diversity and inclusion principles.
• Good IT skills, including experience of using standard office software and systems.
• Able to communicate clearly and effectively, both verbally and in writing.
• Competence in using general office equipment and administrative systems.
• Strong attention to detail, able to organise and prioritise tasks.

What's in it for you:

• We have a generous annual leave policy that offers between 28 days and 36 days annual leave depending on length of service, plus all statutory bank holidays and you are able to accrue and take up to 13 extra days leave per year by utilising Flexitime.
• We have several work-life balance policies including a Flexible Working Hours policy (Flexitime) which allows you to work your contracted hours to suit both you and the team that you are working in, as well as offering hybrid working enabling you to work from home for up to 3 days per week, following your probationary period.
• You'll automatically be enrolled into the LGPS (Local Government Pension Scheme) which provides a salary-related pension, to which the employer contributes.
• If the role requires it, we will pay for your professional membership of a recognised accountancy body.
• We offer a range of wellbeing initiatives including regular webinars on health & wellbeing, fresh fruit, tea, coffee and employer provided flu vaccination vouchers each year. We also organise regular social and charity events.
• We also offer a 24/7 confidential helpline, access to workplace counselling and Occupational Health.
• Access to a range of benefits and discounts through the Wider Wallet scheme.
• Centrally located modern office for public transport links and staff on-site parking available.

Closing date for applications is Monday 28th September at 5pm

Interviews will be held the week commencing Monday 12th October.