Pensions Data Projects Manager | Hybrid, Client-Facing

The Actuary; City of Edinburgh, Glasgow, Birmingham; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working arrangement with two in

Two office-based days per week

Mentoring and development programs

Flexible benefits

Volunteer leave and wellbeing support

Job summary

The Actuary in the United Kingdom seeks a Client Manager to deliver pension data projects across a portfolio of Data Journey clients. You will lead project delivery, manage stakeholders, and coordinate teams to ensure timely, compliant outcomes aligned with client requirements.

You will engage with clients, colleagues and specialist teams, driving business growth while maintaining superior service levels and governance. A degree-level background and strong DB pension knowledge are essential.

Qualifications

• A degree-level qualification or equivalent relevant industry experience.
• Strong technical knowledge of DB pension schemes and related legislation.
• Experience of delivering major pension projects, including GMP equalisation and insurer transaction work.
• A track record of managing client relationships and presenting information effectively.
• Experience overseeing projects with responsibility for quality, budget and scope.
• Commercial awareness combined with strong analytic and negotiation skills.
• Excellent communication and stakeholder management capabilities.
• The ability to understand, apply and promote pensions products and services.
• A supportive leadership style with experience motivating and developing colleagues.
• A proactive approach, with a focus on achieving results and delivering successful client outcomes.

Responsibilities

• Define, agree and manage project scope, fees and delivery expectations with clients.
• Ensure projects are delivered within agreed timescales and budget parameters.
• Maximise commercial performance by monitoring profitability, identifying efficiencies and controlling scope changes.
• Oversee client invoicing to ensure billing accurately reflects completed work.
• Proactively identify opportunities to broaden Data Journey services across existing and prospective clients.
• Contribute to business development activity, supporting both client retention and new business generation.
• Develop and maintain trusted relationships across an assigned portfolio of clients.
• Serve as a central point of contact for client enquiries and project-related matters.
• Manage client expectations through proactive, transparent communication.
• Lead the planning and coordination of project delivery, keeping stakeholders informed of progress.
• Work in partnership with Project Management colleagues and the wider TPA function to ensure successful outcomes.
• Organise, attend and contribute to client meetings, ensuring actions are followed through to completion.
• Demonstrate organisational values and encourage an inclusive, collaborative culture.
• Support workforce planning activities and assist with recruitment where required.
• Provide coaching, feedback and development support to team members.
• Encourage knowledge sharing, collaboration and team engagement.
• Undertake line management responsibilities, including well being, performance and career development discussions.
• Ensure projects are delivered to agreed quality standards and in accordance with internal procedures.
• Monitor progress across the client portfolio to maintain timely and accurate delivery.
• Provide technical support and guidance on more complex pension-related matters.
• Maintain compliance with professional standards, quality assurance frameworks and information security requirements.

Skills

DB pension schemes

Client relationship management

Analytical skills

Negotiation

Stakeholder management

Leadership

Communication

Education

Degree-level qualification or equivalent

Job description

The Actuary in the United Kingdom seeks a Client Manager to deliver pension data projects across a portfolio of Data Journey clients. You will lead project delivery, manage stakeholders, and coordinate teams to ensure timely, compliant outcomes aligned with client requirements.

You will engage with clients, colleagues and specialist teams, driving business growth while maintaining superior service levels and governance. A degree-level background and strong DB pension knowledge are essential.