Pensions Coordinator

UK Shared Business Services Ltd (UKSBS); Swindon; On-site; GBP 32,000 - 46,000; Full time

Job summary

UK Shared Business Services Ltd (UKSBS) in Swindon invites applications for a Pension Coordinator within our HR Operations team to deliver accurate, compliant pension services for a range of clients, predominantly the Civil Service Pension scheme.

You will coordinate workflows, handle queries, maintain data records, ensure timely outcomes, apply specialist pension knowledge, and contribute to continuous improvement while upholding data protection and governance standards.

Qualifications

• Proven experience in pension administration processes and compliance requirements.
• Working knowledge of Defined Benefit pension schemes.
• Experience working in payroll and/or pensions environments.
• Must be able to demonstrate a high standard of numeracy skills.
• Ability to interpret and explain complex pension information clearly.
• Experience using pensions systems and tools.
• Experience of Civil Service Pension scheme would be advantageous.
• CIPP qualification or equivalent experience would be advantageous.

Responsibilities

• Coordinate and manage operational workflows, ensuring activities are completed accurately, on time and in line with service standards.
• Deliver a high‑quality customer experience by managing queries and requests, resolving non‑routine issues and ensuring timely outcomes.
• Plan and prioritise work effectively, balancing competing demands to maintain service performance.
• Apply judgement to handle exceptions and non‑standard cases within agreed processes, escalating more complex or high‑risk issues where required.
• Monitor progress against service levels, identifying issues and taking appropriate action to maintain delivery.
• Maintain accurate systems and records, ensuring data is complete, up to date and compliant with data protection and security requirements.
• Work collaboratively with colleagues, specialists and stakeholders to ensure smooth end‑to‑end service delivery.
• Provide guidance and informal support to less experienced colleagues, sharing knowledge and promoting consistent ways of working.
• Identify opportunities to improve processes, efficiency and service outcomes, contributing to continuous improvement activity.
• Follow policies, controls and standards, ensuring adherence to governance, compliance and operational requirements.

Skills

Pension administration

Defined Benefit knowledge

Payroll experience

Numeracy skills

Pension systems experience

Explain complex pension information

Education

CIPP qualification

Tools

Pension systems

Data protection tools

Job description

It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform, digitally enabled organisation.

We are looking for a Pension Coordinator to join our HR Operations team. In this role, you will play a key part in delivering accurate, compliant and customer-focused pension services for a range of clients. You will help ensure our pension processes run smoothly across multiple platforms, contributing to high-quality outcomes and a great service experience for our users.

This role operates within the Pensions service and supports the delivery of end‑to‑end pension administration processes, predominantly for the Civil Service Pension (CSP) scheme. The role requires the application of specialist knowledge and systems to ensure accurate, compliant and timely pension administration.

The duties of this role will include, but are not limited to the following:

• Coordinate and manage operational workflows, ensuring activities are completed accurately, on time and in line with service standards
• Deliver a high‑quality customer experience by managing queries and requests, resolving non‑routine issues and ensuring timely outcomes
• Plan and prioritise work effectively, balancing competing demands to maintain service performance
• Apply judgement to handle exceptions and non‑standard cases within agreed processes, escalating more complex or high‑risk issues where required
• Monitor progress against service levels, identifying issues and taking appropriate action to maintain delivery
• Maintain accurate systems and records, ensuring data is complete, up to date and compliant with data protection and security requirements
• Work collaboratively with colleagues, specialists and stakeholders to ensure smooth end‑to‑end service delivery
• Provide guidance and informal support to less experienced colleagues, sharing knowledge and promoting consistent ways of working
• Identify opportunities to improve processes, efficiency and service outcomes, contributing to continuous improvement activity
• Follow policies, controls and standards, ensuring adherence to governance, compliance and operational requirements

To do this role well, you would need the following:

• Proven experience in pension administration processes and compliance requirements
• Working knowledge of Defined Benefit pension schemes
• Experience working in payroll and/or pensions environments
• Must be able to demonstrate a high standard of numeracy skills
• Ability to interpret and explain complex pension information clearly
• Experience using pensions systems and tools
• Experience of Civil Service Pension scheme would be advantageous
• CIPP qualification or equivalent experience would be advantageous

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.