Life & Pensions Claims Specialist – Hybrid Bristol

SS&C; Rowberrow; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

Professional development reimbursement

Competitive benefits

Job summary

SS&C Financial Services International Limited in Bristol is seeking a Claims Administrator to join Life & Pensions Operations. You will manage life, protection and pension claims from notification to closure in a regulated outsourced environment, ensuring accurate, timely processing.

The role demands strong attention to detail, empathy with customers, and the ability to work within SLAs and regulatory controls.

Qualifications

• Strong administration experience with excellent attention to detail and accuracy.
• Ability to manage multiple cases and priorities within a deadline-driven operational environment.
• Strong written and verbal communication skills, with the ability to communicate sensitively and professionally with customers and other stakeholders.
• Strong problem-solving skills and the ability to identify when issues require escalation.
• Comfortable working within defined procedures, controls and regulatory requirements.
• Strong Microsoft Office skills.
• Ability to work collaboratively as part of a wider operational team.

Responsibilities

• Manage life, protection and pension claims from initial notification through to assessment, settlement and closure.
• Review claim documentation and policy information to establish eligibility and ensure all required evidence has been received.
• Liaise professionally and sensitively with customers, beneficiaries, advisers, trustees and other relevant parties throughout the claims process.
• Obtain and review supporting documentation, escalating complex or unusual cases to appropriate technical specialists where required.
• Accurately calculate and process claim benefits in accordance with policy terms, procedures and delegated authorities.
• Maintain accurate and complete customer and policy records across relevant administration and workflow systems.
• Ensure claims are progressed within agreed SLAs, quality standards and client requirements, proactively managing outstanding information and potential delays.
• Complete appropriate quality and control checks and ensure a clear audit trail is maintained for all decisions and transactions.
• Identify and escalation potential customer detriment, complaints, financial crime concerns, data protection issues or other operational risks.
• Apply appropriate consideration to vulnerable customers and Consumer Duty requirements, supporting the delivery of good customer outcomes.
• Work collaboratively with colleagues across Operations, Finance, Actuarial, Client Services and other specialist teams to resolve complex cases.
• Support reconciliation, reporting and MI requirements associated with claims processing.
• Contribute to continuous improvement initiatives, identifying opportunities to simplify processes, strengthen controls and improve customer experience.
• Support cross-training and knowledge sharing to build capability and resilience across the wider Operations team.

Skills

Strong administration

Attention to detail

Multi-tasking

Written and verbal communication

Problem solving

Regulatory & controls

Microsoft Office

Team collaboration

Tools

Microsoft Office

Job description

SS&C Financial Services International Limited in Bristol is seeking a Claims Administrator to join Life & Pensions Operations. You will manage life, protection and pension claims from notification to closure in a regulated outsourced environment, ensuring accurate, timely processing.

The role demands strong attention to detail, empathy with customers, and the ability to work within SLAs and regulatory controls.