Senior Pension Administrator - Hybrid, Customer Focus

Equiniti; Crawley; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Equiniti Pension Plan

Health and Wellbeing Support

Life assurance 4x salary

Employee discounts

Flexible benefits

28 days holiday + bank holidays

Volunteer days

Job summary

Equiniti Retirement Solutions in Crawley is seeking a Senior Pension Administrator to lead the delivery of pension administration work, support training, and quality mark processes within the pensions team. The role emphasizes accuracy, customer service and collaboration with Pension Technical Analyst and Team Manager.

You will handle casework, run pension calculations, draft correspondence, and contribute to continuous improvement initiatives.

Qualifications

• Experience in pensions administration is essential.
• Excellent attention to detail and ability to follow defined processes.
• Strong numeracy and literacy skills; effective written and verbal communication.

Responsibilities

• Provide administration services to customers within agreed targets.
• Complete/check casework and provide feedback to the team.
• Resolve customer enquiries (oral and written) and draft non-standard correspondence.
• Perform pension calculations including manual calculations.
• Carry out projects and ad-hoc activities as directed by the Team Leader.

Skills

Pensions administration

Attention to detail

Customer service

Communication skills

Numeracy

Team collaboration

Education

Relevant degree or equivalent experience

Tools

Pension software

Job description

Equiniti Retirement Solutions in Crawley is seeking a Senior Pension Administrator to lead the delivery of pension administration work, support training, and quality mark processes within the pensions team. The role emphasizes accuracy, customer service and collaboration with Pension Technical Analyst and Team Manager.

You will handle casework, run pension calculations, draft correspondence, and contribute to continuous improvement initiatives.