Pensions Administrator Trainee (January 2026 - start)

Isio; Belfast; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Market leading bonus scheme

Study support for professional qualifications

Development and training opportunities

Supportive work environment

Job summary

A leading pension administration firm in Belfast is looking for a Pensions Administrator Trainee to join their new training academy. This permanent role offers structured training and mentorship while processing pension transactions and responding to customer queries. Ideal for enthusiastic individuals eager to develop a career in pensions with opportunities for professional growth and development.

Qualifications

• GCSEs (or equivalent) in Maths and English (Grade C / 4 or above).
• Confidence in Microsoft Office (e.g. Excel, Word, Outlook).
• Strong spoken and written communication skills.
• Collaborative mindset, willing to support colleagues.
• Ability to follow processes meticulously.

Responsibilities

• Maintain accurate member records through cloud-based administration systems.
• Execute member lifecycle processes in compliance with regulatory guidelines.
• Deliver timely responses to member enquiries.

Skills

Numeracy & Literacy

IT Proficiency

Customer Service Enthusiasm

Communication

Team Player

Attention to Detail

Adaptability

Prior customer service experience

Familiarity with office environment

Education

GCSEs in Maths and English

A-levels or equivalent

Tools

Microsoft Office

Job description

Pensions Administrator Trainee (January 2026 - start)

Isio Belfast, Northern Ireland, United Kingdom

Join us as a Pensions Administrator in Isio’s brand new Pensions Administration Training Academy in Belfast.

This is a permanent role and a fantastic opportunity for enthusiastic, customer-focused individuals who are ready to learn and grow. Over the first 12 months, you’ll receive structured training through a programme of classroom sessions, hands-on experience, and dedicated mentorship. You’ll become part of a supportive team, learning how to process pension scheme transactions, respond to member (customer) queries, and manage data – all while building your knowledge of UK pension regulations and member services.

This role is ideal for someone eager to start a career in pensions, with a passion for problem-solving, teamwork, and delivering exceptional customer service.

The start date for our Academy will be Monday 5th January 2026 and you will be based in our Belfast City Centre office. Office attendance will be a minimum of 4 set days a week (Monday, Tuesday, Thursday & Friday) allowing you flexibility to work from home on a Wednesday should you wish to.

What will the role entail?

• Maintain accurate member records through cloud-based administration systems
• Execute member lifecycle processes (transfers, retirements, etc) in compliance with regulatory guidelines
• Perform benefit calculations and validate data integrity under senior supervision

Member Engagement & Support

• Deliver timely responses to member enquiries via email, phone and post in line with service level agreements
• Provide clear, jargon-free guidance on pension benefits while demonstrating empathy
• Manage caseloads effectively to meet team processing targets
• Engage in knowledge-sharing sessions with colleagues and mentors

Professional Development

• Complete mandatory training programmes within specified deadlines
• Apply technical knowledge practically through supervised casework
• Pursue self-directed learning to understand end-to-end pension administration processes

What we’re looking for

• Numeracy & Literacy: GCSEs (or equivalent) in Maths and English (Grade C / 4 or above)
• IT Proficiency: Confidence in Microsoft Office (e.g. Excel, Word, Outlook)
• Customer Service Enthusiasm: strong interpersonal skills with a passion for helping others
• Communication: strong spoken and written communication skills with the ability to actively listen to others
• Team Player: Collaborative mindset, willing to support colleagues and learn from feedback
• Attention to Detail: Ability to follow processes meticulously and identify improvements
• Adaptability: Eagerness to learn new systems and adapt to changing priorities
• Prior customer service experience in a fast-paced, target driven environment (any sector)
• Familiarity / experience of working in an office environment
• A-levels or equivalent

What you can expect in return

• A competitive salary and market leading bonus scheme with stretch targets for high performance
• Study support to help you achieve professional qualifications, with salary increases for exam passes
• Development and training opportunities to support your career ambitions throughout your time with us
• A friendly, and supportive team who will help you to deliver your best work

Please note the deadline for applications is Sunday 19th October 2025.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.