Pensions Administrator

Isio; Birmingham; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Market leading bonus scheme

Study support for professional qualifications

Job summary

Isio is seeking an Experienced Pensions Administrator to join their thriving Pensions Administration business in the UK. The role requires a strong focus on delivering excellent service to pension members while ensuring adherence to scheme rules and service level agreements.

Candidates should have experience with Defined Benefit pension schemes and possess good communication and organizational skills. The position offers a competitive salary, a bonus scheme, and a hybrid workstyle supporting a work-life balance.

Qualifications

• Previous experience as a pension administrator with Defined Benefit pension schemes.
• Excellent member service focus with ability to build relationships.
• Good communication skills and positive interaction with clients and colleagues.
• Excellent organizational skills to manage multiple tasks.
• Strong general IT skills, comfortable with MS Office.

Responsibilities

• Ensure scheme activities are processed according to rules and SLAs.
• Provide excellent service to pension scheme members through contact.
• Utilize tools and systems to manage assigned cases.
• Calculate member benefits accurately.
• Escalate errors and complaints in a timely manner.

Skills

Pension administration experience

Member service focus

Communication skills

Organizational skills

IT skills (MS Office)

Job description

Experienced Pensions Administrator

Isio’s Pensions Administration business continues to thrive, growing year on year. To support our ambitious growth plans we are looking for experienced and member focused Pension Administrators.

Location & Workstyle

We currently have one open vacancy which can be based in Croydon, Birmingham, Bristol or Belfast city centre office with a hybrid workstyle.

Responsibilities

• Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).
• Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone and email.
• Using a variety of tools and systems to record actions and manage assigned cases through to conclusion, providing regular updates.
• Calculating member benefits.
• Escalating any errors, omissions and complaints in a timely manner to ensure they can be handled in accordance with agreed procedures and within appropriate timescales.

Qualifications

• Previous experience as a pension administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.
• Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations.
• Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously to achieve SLAs.
• Strong general IT skills, comfortable with MS Office and other system functionality.

Benefits

• A competitive salary and market leading bonus scheme with stretch targets for high performance.
• Study support to help you achieve professional qualifications, with salary increases for exam passes.

Equal Opportunities Statement

We can offer a hybrid, flexible approach to work, supporting a work‑life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.

Reasonable Adjustments

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us at [e-mail]