Senior Pensions Administrator

Isio; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary and bonus

Study support for qualifications

Career development

Job summary

Isio's Pensions Administration team is growing and we are seeking technically competent Senior Pension Administrators to join our UK offices with a hybrid workstyle. You will manage a portfolio of Defined Benefit schemes, perform complex calculations, and respond to member inquiries with precision.

You will communicate with clients and trustees, peer review work, stay updated on regulatory changes, and mentor junior colleagues.

Qualifications

• Experience delivering administration services to Defined Benefit pension schemes.
• Ability to perform complex pension calculations and peer review calculations for accuracy.
• Strong knowledge of DB scheme rules, member calculation processes and governing legislation.
• Excellent communication with clients, members and colleagues with impact and credibility.
• Ability to prioritize and manage multiple tasks to meet SLAs.
• Desirable: PMI or equivalent professional qualification.

Responsibilities

• Deliver great service to a portfolio of Defined Benefit pension schemes and their members.
• Process scheme activities in line with scheme rules and SLAs.
• Perform complex pension calculations and enter data across automated and manual processes.
• Communicate with clients and members on complex queries, including trustee meetings when required.
• Peer review work to ensure high standards of accuracy and compliance.
• Keep up to date with technical developments and changes impacting your portfolio.
• Mentor and coach less experienced team members as needed.
• Manage small ad hoc projects and collaborate with risk/compliance teams.

Skills

Pension calculations

DB scheme knowledge

Client communication

SLAs

Mentoring

Education

PMI/Professional qualification

Job description

Senior Pensions Administrator

Isio's Pensions Administration business continues to thrive, growing year on year. To support our ambitious growth plans we are looking for technically competent and member focused Senior Pension Administrators.

We're able to consider both full and part time working patterns and although this role may be advertised as full time, if that doesn't suit you, we'd still encourage you to apply stating your preferred hours.

We currently have positions which can be based in our Croydon, Birmingham, Bristol or Belfast city centre offices with a hybrid workstyle.

What does the role entail?

• You will be responsible for the delivering great service to a portfolio of Defined Benefit pension scheme clients and their members.


• Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).


• Performing complex pensions calculations, entering pensions data and answering enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.


• Communicating with clients and members on complex queries, including occasional attendance at trustee and client meetings.


• Peer reviewing and checking work to ensure it is of a high standard and compliant with scheme rules and legislation.


• Keeping abreast of technical developments, procedural and legislative changes impacting your portfolio or scheme.


• Developing less experienced team members, mentoring and coaching as necessary.


• Managing small scale, ad hoc projects as needed.


• Working closely with the risk and compliance team to ensure errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.

What we're looking for

• Previous experience as a Senior Pensions Administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.


• Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy.


• Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues.


• Good communication skills, and the ability to communicate with clients, members and colleagues with impact and credibility.


• Excellent prioritisation skills with the ability to manage multiple tasks simultaneously to achieve SLAs.


• Strong analytical and problem-solving skills, with a desire to improve ways of working.


• Relevant professional qualification (e.g. PMI) - desirable.

What you can expect in return

• A competitive salary and market leading bonus scheme with stretch targets for high performance.


• Study support to help you achieve professional qualifications, with salary increases for exam passes.

Why Join Isio

Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability.

We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters.

Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website Isio - Careers & Benefits

About Isio

A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services.

Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking.

Our culture shapes our work; we foster a supportive environment where we develop our people to grow and fulfil their potential. We invest in our services, products and technology, and provide clear, expert solutions for our clients. This brings clarity, confidence, and better outcomes for everyone.

At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive e