Pensions Administrator (Hybrid) – Growth & Impact

XPS Group; Birmingham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual discretionary bonus

25 days’ holiday with buy/sell

Pension matching

Healthcare plans

Life assurance

Job summary

XPS Group in Birmingham is seeking a Pensions Administrator on a fixed-term, full-time basis. The role is hybrid with office presence twice a week and a settling-in period requiring more time on site.

You’ll handle core pension administration tasks, maintain databases, respond to queries, and ensure accuracy and compliance with pension legislation. Applicants should have A-Levels or a degree, GCSEs in Maths and English, and an interest in pensions qualifications; strong numeracy and proficient

Qualifications

• Educated to A-Level, Degree, or equivalent standard.
• GCSEs in Maths and English (minimum grade B).
• Willingness to study for a relevant pensions qualification (e.g., CPC, DPC, RPC, APMI).
• Strong numerical aptitude demonstrated in studies or work.
• Proficient in Word, Excel, and Outlook.

Responsibilities

• Handle key pension tasks: entrants, leavers, retirements, transfers, and deaths.
• Maintain and update pension databases and systems.
• Respond to queries from internal teams, DWP and HMRC.
• Perform automated and manual pension benefit calculations.
• Draft and issue customer correspondence via the EDM.
• Support updates (e.g., address changes) and check work as you gain experience.
• Collaborate with teams and external partners to deliver client service.
• Log time accurately and meet utilisation targets in Virtual Office.

Skills

Numerical aptitude

Communication skills

Organisational skills

Teamwork

Education

A-Level or equivalent

Degree or equivalent

GCSE Maths & English (B or equivalent)

Tools

Microsoft Word

Excel

Outlook

Job description

XPS Group in Birmingham is seeking a Pensions Administrator on a fixed-term, full-time basis. The role is hybrid with office presence twice a week and a settling-in period requiring more time on site.

You’ll handle core pension administration tasks, maintain databases, respond to queries, and ensure accuracy and compliance with pension legislation. Applicants should have A-Levels or a degree, GCSEs in Maths and English, and an interest in pensions qualifications; strong numeracy and proficient