Pension Administrator

XPS Group; Birmingham; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual discretionary bonus

25 days’ holiday with buy/sell

Pension matching

Healthcare plans

Life assurance

Job summary

XPS Group in Birmingham is seeking a Pensions Administrator on a fixed-term, full-time basis. The role is hybrid with office presence twice a week and a settling-in period requiring more time on site.

You’ll handle core pension administration tasks, maintain databases, respond to queries, and ensure accuracy and compliance with pension legislation. Applicants should have A-Levels or a degree, GCSEs in Maths and English, and an interest in pensions qualifications; strong numeracy and proficient

Qualifications

• Educated to A-Level, Degree, or equivalent standard.
• GCSEs in Maths and English (minimum grade B).
• Willingness to study for a relevant pensions qualification (e.g., CPC, DPC, RPC, APMI).
• Strong numerical aptitude demonstrated in studies or work.
• Proficient in Word, Excel, and Outlook.

Responsibilities

• Handle key pension tasks: entrants, leavers, retirements, transfers, and deaths.
• Maintain and update pension databases and systems.
• Respond to queries from internal teams, DWP and HMRC.
• Perform automated and manual pension benefit calculations.
• Draft and issue customer correspondence via the EDM.
• Support updates (e.g., address changes) and check work as you gain experience.
• Collaborate with teams and external partners to deliver client service.
• Log time accurately and meet utilisation targets in Virtual Office.

Skills

Numerical aptitude

Communication skills

Organisational skills

Teamwork

Education

A-Level or equivalent

Degree or equivalent

GCSE Maths & English (B or equivalent)

Tools

Microsoft Word

Excel

Outlook

Job description

About XPS Group

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

Pensions Administrator

Location: Birmingham

Employment Type: Fixed-Term, Full Time

Grade: Associate

Salary: from £25,425

Hybrid

REQ003377

About The Role

This is a hybrid role with an office presence expected twice per week but will require more office time during the initial ‘settling in’ period. We are currently seeking a Pensions Administrator to join our team, providing top-tier administration. Responsibilities include guiding team members, checking, verifying tasks, meeting deadlines, and ensuring compliance with pension laws. Strong communication and proactive support are essential.

Key Responsibilities

• Handle key pension administration tasks including new entrants, leavers, retirements, transfers, and deaths.
• Maintain and update pension databases and systems accurately.
• Respond to internal and external queries, including those from DWP and HMRC.
• Perform both automated and manual pension benefit calculations.
• Draft and issue customer correspondence using the Electronic Document Management system (EDM).
• Support non-financial updates (e.g. address changes) and assist with checking work as experience grows.
• Collaborate with internal teams and external partners to deliver a comprehensive client service.
• Accurately log time and meet utilisation targets using the Virtual Office system.

Your Profile

• Some office-based experience, ideally within financial services or pensions, is preferred but not essential.
• Basic awareness or understanding of the pensions industry is beneficial.
• Strong numerical aptitude, demonstrated through academic or work experience.
• Proficient in Microsoft Word, Excel, and Outlook.

Essential

• Excellent organisational and planning skills, with the ability to prioritise and meet deadlines.
• High attention to detail and accuracy in both written and numerical tasks.
• Strong communication and interpersonal skills, both written and verbal.
• Positive, flexible, and proactive approach to learning and work responsibilities.
• Able to follow procedures, take ownership of tasks, and work effectively in a team.

Qualifications

• Educated to A-Level, Degree, or equivalent standard.
• GCSEs in Maths and English (minimum grade B or equivalent).
• Willingness to study for a relevant pensions qualification (e.g. CPC, DPC, RPC, APMI).

Desirable

• Demonstrates a commitment to a career in pensions administration and continuous improvement.

What We Offer

Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

Equal Opportunities Statement

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

Who Are We

To find out more please visit: www.xpsgroup.com