Senior Pension Administrator

Equiniti; Crawley; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Equiniti Pension Plan

Health and Wellbeing Support

Life assurance 4x salary

Employee discounts

Flexible benefits

28 days holiday + bank holidays

Volunteer days

Job summary

Equiniti Retirement Solutions in Crawley is seeking a Senior Pension Administrator to lead the delivery of pension administration work, support training, and quality mark processes within the pensions team. The role emphasizes accuracy, customer service and collaboration with Pension Technical Analyst and Team Manager.

You will handle casework, run pension calculations, draft correspondence, and contribute to continuous improvement initiatives.

Qualifications

• Experience in pensions administration is essential.
• Excellent attention to detail and ability to follow defined processes.
• Strong numeracy and literacy skills; effective written and verbal communication.

Responsibilities

• Provide administration services to customers within agreed targets.
• Complete/check casework and provide feedback to the team.
• Resolve customer enquiries (oral and written) and draft non-standard correspondence.
• Perform pension calculations including manual calculations.
• Carry out projects and ad-hoc activities as directed by the Team Leader.

Skills

Pensions administration

Attention to detail

Customer service

Communication skills

Numeracy

Team collaboration

Education

Relevant degree or equivalent experience

Tools

Pension software

Job description

## Senior Pension AdministratorApply: Hybrid - Crawley: Full time: Posted Today: R17676Management LevelHEQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.**Role Summary**The Senior Pension Administrator Role will be responsible for the implementation of training and development of Pension Administrators and authorising/quality marking work completed by the Pension Administration team. The role is collaborative in nature and the candidate will be required to liaise with a fellow Senior Pension Administrator, Pension Technical Analyst and Team Manager to ensure all authorisations, support and guidance is completed correctly and in a timely manner, aiming towards continuous improvement of customer service.**Core Duties/Responsibilities**The successful candidate will be responsible for the following:* Provide administration services to customers, working to agreed targets* To complete / check casework and provide feedback* Resolving customer enquiries (oral and written)* Drafting of non-standard correspondence in response to customer enquiries* Performing and issuing pension calculations including manual calculations* Carrying out projects and ad-hoc activities, as determined by your Team Leader**Skills, Capabilities and Attributes**The successful candidate will demonstrate the following experience, skills and behaviours:* Strong experience in a pensions administration/senior pensions administration role* Excellent attention to detail and capable of following defined processes and procedures* Strong communication skills* Strong desire to deliver exceptional customer service* The ability to develop positive and productive working relationships* Computer literate with a willingness to learn a variety of systems* Strong numeracy and literacy skills* The desire to deliver exceptional customer service* The ability to develop positive and productive working relationships**What We Offer*** **Save For Your Future** - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%* **Health and Wellbeing** – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.* **Employee discounts** – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.* **Flexible Benefits** – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.* **Time Off** – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.* **Winning together** – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.* **Learning & Development**– Investment in LinkedIn Learning for all colleagues.**Equal Opportunity Statement**We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.