Pensions Administrator

Bupa; Salford; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension plan

Electric Car Scheme

Job summary

Bupa Place in Salford is offering a Pensions Administrator role with hybrid working options. You will administer DB and DC schemes, calculate benefits, and respond to member queries. A strong background in pensions administration and Excel/Word is preferred, with CPC qualification desirable.

The position is full-time, 37.5 hours per week, with salary from £28,500 depending on experience. Great benefits and opportunities for progression are included at Bupa.

Qualifications

• Experience in pensions administration.
• Knowledge of DB and/or DC pension schemes.
• Strong attention to detail and numerical accuracy.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and meet deadlines.
• Experience using Microsoft Office applications, particularly Excel and Word.
• CPC qualification, or willingness to work towards it.

Responsibilities

• Administer pension benefits and member events across DB and DC schemes.
• Calculate benefits and prepare member communications accurately and on time.
• Respond to member and employee queries by phone, email and post.
• Maintain accurate records and update pension administration systems.
• Manage sensitive cases, including retirement and bereavement benefits.
• Ensure compliance with pension regulations and internal processes.
• Support continuous improvement activities and team projects.
• Deliver excellent customer service while meeting quality and performance targets.

Skills

Pensions administration

DB schemes

DC schemes

Attention to detail

Numerical accuracy

Communication skills

Customer service

Time management

Problem solving

Microsoft Excel

Microsoft Word

Education

CPC qualification

Job description

Job Description

Office Location: Bupa Place, Salford Quays (M50 3SP) Salary: From £28,500 depending on experience Permanent, Full time 37.5 hours per week Flexible and hybrid working options available.

Role Overview

We are looking for a passionate and motivated individual who is committed to delivering exceptional customer service and maintaining the highest standards of quality and accuracy. If you have experience in pension administration, a keen eye for detail, and a drive to provide outstanding member outcomes, this could be the perfect opportunity for you.

What you will do

• Administer pension benefits and member events across DB and DC schemes.


• Calculate benefits and prepare member communications accurately and on time.


• Respond to member and employee queries by phone, email and post.


• Maintain accurate records and update pension administration systems.


• Manage sensitive cases, including retirement and bereavement benefits.


• Ensure compliance with pension regulations and internal processes.


• Support continuous improvement activities and team projects.


• Deliver excellent customer service while meeting quality and performance targets.

What you will bring

• Previous experience in pensions administration.


• Knowledge of Defined Benefit (DB) and/or Defined Contribution (DC) pension schemes.


• Strong attention to detail and numerical accuracy.


• Excellent communication and customer service skills.


• Ability to manage multiple priorities and meet deadlines.


• Good problem-solving skills and a proactive approach.


• Experience using Microsoft Office applications, particularly Excel and Word.


• CPC qualification, or a willingness to work towards it, is desirable.

Why Join Us?

Be part of a team that values innovation, collaboration, and continuous improvement.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa as a Pensions Administrator you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind


• An enhanced pension plan and life insurance


• Electric Car Scheme


• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: [e-mail]

Time Type: Full time Job Area: People & HR Locations: Bupa Place

We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.