Sales Executive

Bupa; Salford; Hybrid; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Holidays 25 days + BH

Staff Health Trust

Wagestream access

Pension/Life Insurance

Parental Leave

L&D development

Free health assessments

Emotional wellbeing programs

Match funding

Job summary

Sales Executive – Contact Centre in Salford Quays, Manchester area. The role sits in a hybrid setup with an annual base salary of £26,550 plus £500 on probation and an OTE of around £33,100; top performers can earn over £35,000. Permanent full-time, 37.5 hours, Monday to Friday.

You will handle inquiries from prospective customers, upsell where appropriate, and provide first-class service. Based at Bupa Place, you will use multiple systems to guide customers to suitable healthcare cover, aiming

Qualifications

• Experience in a target-driven, customer-facing sales role.
• Excellent listening and communication skills with empathy.
• Ability to think quickly and recover after a missed sale.
• Strong IT skills to switch between multiple systems.
• Passion for meeting targets and earning commission.

Responsibilities

• Take calls from potential customers and guide them to the right cover.
• Deliver excellent customer service to ensure a positive experience.
• Switch between systems to provide accurate information quickly.
• Maintain professional standards and comply with regulatory requirements.

Skills

Sales experience

Active listening

Empathy in communication

IT systems navigation

Target-driven mindset

Job description

Job Description

Sales Executive – Contact Centre Manchester (Salford Quays M50 3SP)

£26,550 basic salary + £500 paid on passing probation. OTE – £33,100 with top performers earning over £35K

Permanent Contract – Full Time 37.5 Hours per week (Monday-Friday) Hybrid home and office working options available once signed off – This is not a full time remote working position.

We make health happen. Bupa is the UK's biggest health insurance provider and official Healthcare Partner to Paralympics GB. We are a family of thousands and growing. Brave, committed and compassionate people, all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We have no shareholders to answer to; our customers are our sole focus. And we reinvest our profits into providing them with better healthcare, now and in the future.

What you'll be doing

As an Sales Executive, working out of our state‑of‑the‑art Salford Quays offices, you'll take calls from people who are thinking of joining Bupa, and help them to choose the best healthcare cover for them. That means you'll be the ears and voice of Bupa, a font of all knowledge, and a proud advocate too. As well as talking about our products, you'll explain the benefits of good health and wellbeing, and you'll have the confidence to upsell. After two years in our Customer Service Centre, you can move into other areas of our business, if you have a willingness to learn and grow.

How you'll help us make health happen

• Take calls from potential customers, guiding them through our products and helping them find the right level of healthcare cover for them.
• Deliver amazing customer service, making sure each caller has a great experience whether it's the first or last call of the day.
• Switch seamlessly between different systems to find and give customers the information they need as quickly as possible.
• Maintain high professional standards at all times and abide by all regulatory requirements.

Key Skills / Qualifications

• Sales experience in a target driven, customer focused role.
• Great listening and communication skills with the ability to respond with empathy.
• The ability to think on your feet and bounce back if you don't get a sale.
• Strong enough IT skills to move quickly between systems.
• A passion for hitting targets and earning commission.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing.

You can enjoy the following benefits and more:

• Holidays - 25 days + Bank Holidays with the option to buy or sell some of your annual leave entitlement (subject to NMW requirements)
• Bupa Staff Health Trust - You will have access to our bespoke healthcare cover that provides medical insurance for you and your family
• Wagestream - Have early access up to 40% of your earned wages within minutes (subject to eligibility criteria)
• Pensions / Life Insurance - Join one of our Bupa pension plans up to 12%**
• Parental Leave - We have schemes for adoption, birth parents and co parents
• Extensive L&D program including internal development and access to apprenticeships
• Free health assessments every 2 years to support both body and mind
• Emotional Wellbeing online - Variety of self-guided programmes provided by SilverCloud Health to help you manage money worries, stress, sleep, and more.
• Match Funding - We offer match funding up to £250 per employee per year when you fundraise for a registered charity that supports health and wellbeing.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

During our recruitment process if you are suspected of using AI at any point your application will automatically be declined.

Time Type: Full time. Job Area: Locations: Bupa Place.

Bupa Place Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality.

If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you.

Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.