Pensions Administrator

Isio; Reading; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a dynamic and people-first organization as an Experienced Pensions Administrator. In this role, you will be at the heart of our trustee services, delivering exceptional customer service and managing a diverse portfolio of pension scheme clients. Your expertise in pensions administration will be essential as you process cases, resolve queries, and contribute to our continuous improvement initiatives. This is an exciting opportunity to grow within a forward-thinking company that values its people and offers extensive development opportunities. If you are motivated, organized, and passionate about making a difference in people's lives, we want you on our team.

Benefits

Discretionary bonus scheme

Defined contribution pension scheme

Life insurance

Healthcare benefits

Income protection

25 days annual leave

Flexible working

Corporate Social Responsibility (CSR) allowance

Market-leading study support

Development programmes

Qualifications

• Experience in delivering pensions administration services is essential.
• Must have a strong customer service focus and excellent communication skills.

Responsibilities

• Provide excellent customer service and manage client queries.
• Accurately process cases and manage time effectively to meet deadlines.
• Contribute to continuous service improvement initiatives.

Skills

Pensions knowledge

Customer service

Time management

Communication

Office experience (MS Office)

Teamwork

Empathy

Job description

Experienced Pensions Administrator

We’re growing and we want you to be part of our journey.

At Isio, our purpose is to create better outcomes for our people, our clients and society. We are a people-first business and we’re committed to helping our colleagues gain a wide variety of experience, significant development opportunities and progression through the business.

Our Pensions Administration Team

We provide a friction-free pensions administration journey for our clients and their members. We have a simple philosophy that underpins our success. We believe that by creating the right blend of human touch and state-of-the-art technology, we’ll deliver the best possible experience for every member on their road to retirement and beyond.

What’s the role?

Pensions Administration is the heart of our trustee services and as a people-first business, we are seeking a caring, motivated and highly organised individual with pensions experience to join our team.

You will be key to the delivery of the service provided to a portfolio of pension scheme clients that range in size and type. You will contribute to the day-to-day activities in relation to your clients and take ownership of any tasks assigned to you.

Key responsibilities

• Provide excellent customer service.
• Accurately process cases assigned to you, which will include the calculation and payment of members' benefits.
• Answer incoming calls and resolve queries in an empathetic and caring manner.
• Escalate any potential problems and/or complaints for quick resolution.
• Manage your time effectively to ensure all deadlines are met.
• Produce letters, emails and reports to an expected high standard.
• Take ownership and responsibility for any tasks assigned to you.
• Develop your knowledge and understanding of the pensions industry by keeping up to date with relevant pensions regulations and legislation.
• Actively contribute to our continuous service improvement initiative.
• Be positive and professional at all times to build strong relationships with others.

Key skills and experience

• Pensions knowledge - experience of delivering pensions administration services.
• Experience – experience of working in an office environment (using MS Office) and producing high-quality deliverables to deadlines.
• Excellent customer service focus - the ability to deal empathetically with people, build relationships and manage expectations.
• A great communicator - the ability to communicate with others in a clear and succinct way.
• Enthusiasm and motivation – an unwavering desire to deliver excellent customer service whilst taking responsibility to learn new things.
• Excellent time management – the ability to manage multiple tasks and consistently deliver to deadlines.
• A great team worker - the ability to work as part of a team in a busy, fast-paced environment.

Demonstrated Commitment to our Core Purpose

• Power in Partnership: We work in partnership with our clients & each other – building open and trusted relationships. Working together allows us to deliver the best for our clients.
• Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society.
• Strength in Difference: We work with diverse perspectives to find better solutions. Working with differences makes us stronger.
• People First: We recognise that pensions is a people business. People are the source of Isio’s expertise and it is people’s lives that we affect through our advice.

What we offer you

Isio is a people business, and we’re committed to helping our great colleagues gain a wide variety of experience, significant development opportunities and progression through the business. The variety of work that’ll be available to you will enable you to do this.

On top, we also offer:

• A competitive remuneration package, including a discretionary bonus scheme
• A defined contribution pension scheme
• Life insurance
• Healthcare benefits
• Income protection
• 25 days annual leave, plus bank holidays and two ‘Company’ days – a celebration day for you and an extra day over Christmas, and the option to purchase additional holidays
• Corporate Social Responsibility (CSR) allowance
• Flexible working
• A flexible benefits package
• Development programmes including technical and non-technical training support and mentor programmes
• We offer market-leading study support to pursue professional qualifications via the Pensions Management Institute with salary increases awarded for exam passes.
• Study support including materials, exam fees and study days

What’s next?

Click on ‘apply’ below and follow the simple application process online.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email [e-mail]

About Isio

Isio was ‘born’ in 2020 from the sale of KPMG UK’s Pension Practice to a private equity firm. An industry-leading challenger, we provide diverse expertise spanning Pensions, Investment, Benefits and Wealth to give clients an integrated experience.

Isio is built by challengers, innovators and forward-thinkers, grounded around a vision which strives to deliver greater financial confidence for everyone. We empower and develop those who join us – valuing curious minds and giving people the freedom to outperform. Known and respected for our agility, we harness specialist experience, bold thinking and the desire to push the boundaries of what we can achieve for our clients, from small to blue chip, public to private.

Isio is growing and we are looking for people who share our purpose and behaviours to join us on this journey, as we continue driving exceptional results for both our clients and people.

We are committed to equality, diversity and inclusion – bringing your whole self to work every day. We have hubs across the UK and many of our roles are flexible in location to help create a work-life balance that works for you.

Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.