Pensions Administrator

University-of-Oxford; Oxford; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave 38 days

Family leave scheme

Hybrid working

Contributory pension

Cycle loan

Bus travel discounts

Season ticket loans

Social clubs

Job summary

University of Oxford’s Finance Division seeks a Pensions Administrator to maintain membership records and support members across their USS journey. You will liaise with Colleges and Departments and handle confidential information in a high-compliance environment.

The role requires experience in occupational pension administration, strong organisational skills, and excellent communication. Hybrid working with in-office presence at least one day per week is offered.

Qualifications

• Experience in occupational pension scheme administration in a large organisation.
• Experience with USS or defined benefit and defined contribution pension schemes.
• Strong organisational skills with ability to manage high volume of work to deadlines.
• Experience handling complex and confidential information.
• Excellent communication with a wide range of members and contacts.
• Proficient in MS Word and Excel.

Responsibilities

• Maintain USS pension membership records and support members throughout their pension journey.
• Provide high-quality administration across channels (online, phone, email, letter, in person).
• Liaise with Colleges and Departments across the University.
• Handle confidential information with tact and discretion in a high-compliance environment.
• Work flexibly and with minimal supervision as part of a collaborative team.

Skills

Pension administration experience

USS experience

Organisational skills

Communication skills

Teamwork

Numeracy

Education

GCSE English & Maths (C or above)

Diploma in Pensions Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Office

Job description

Join the University of Oxford’s Finance Division and play a key role in supporting staff who are members of the Universities Superannuation Scheme (USS) – the largest private pension scheme in the UK, of which the University is a major member.

Location: Great Clarendon Street, Oxford (Hybrid – at least 1 day per week in office)

Contract: Full Time, Permanent

About Us

Spanning the historic streets of the “city of dreaming spires,” the University of Oxford has been ranked the world’s leading university for nine consecutive years. A place where centuries of tradition meet world-changing innovation, we offer you the chance to shape the future while working in an inspiring environment that promotes excellence.

Here, you’ll contribute to ground-breaking research that tackles global challenges—from advancing sustainability to pioneering healthcare solutions—and join a diverse, inclusive community that champions your wellbeing, development, and aspirations.

Integral to the University, the Finance Division aims to enable world-class research and education by collaborating on sound financial strategy to provide long-term resources, underpinned by excellent operational and professional services. For more information, please visit: https://finance.admin.ox.ac.uk/

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• A commitment to hybrid and flexible working to suit your lifestyle.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.

About the Role

Our USS Pensions Team provides a high-quality administration service across a range of channels—online, by phone, email, letter, and in person—to University staff who are members of the USS pension scheme. The team liaises closely with Colleges and Departments across the University.

As Pensions Administrator, you will maintain membership records and support members throughout their pension journey. The USS is a hybrid scheme, combining defined benefit and defined contribution sections

The role involves handling confidential information, so tact and discretion are essential. You should be able to work flexibly, manage complex information in a high-compliance environment, work with minimal supervision, and contribute effectively as part of a collaborative team.

About You

Experience in occupational pension scheme administration in a large organisation

Experience with USS or defined benefit and defined contribution pension schemes

Strong organisational skills, with the ability to manage a high volume of work accurately and to deadlines

Experience handling complex and confidential information

Team-oriented, with the ability to work effectively across departments

Excellent communication skills with a wide range of members and contacts

Business information systems (e.g. HR, payroll, and pension systems)

Microsoft Office, particularly Word and Excel

Numerate and literate, with GCSE (or equivalent) grade C or above in English and Mathematics

• Pension administration qualification (e.g. Diploma in Pensions Administration)

We welcome applications from all sections of the community. We aspire to build a truly diverse community which values and respects every individual’s unique contribution.

The closing date for applications is 12 noon on 26 October