Pensions Administrator

Universities Superannuation Scheme (Ltd); Liverpool; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Generous annual leave

Private healthcare

Cycle to Work

Job summary

Universities Superannuation Scheme (USS) in Liverpool is seeking a customer-focused pensions administration support role. You will handle email and telephone queries, deliver excellent customer service, and participate in a structured training programme with a buddy to support you in the initial weeks.

You will be part of a busy Pensions Operations team, with hybrid working options and opportunities for progression within USS.

Qualifications

• GCSE Maths and English required.
• Proficient with Microsoft Office packages.

Responsibilities

• Correspond with institutions, members and third parties.
• Provide telephone-based support in a professional manner.
• Complete automated and manual processes and calculations.
• Check work collaboratively with teammates.
• Contribute to team projects and improve processes.
• Manage own workload aligned to team targets and SLAs.
• Escalate non-routine queries to a Senior or Manager.

Skills

Microsoft Office

Education

GCSE Maths

GCSE English

Job description

Have you thought about building a career within Pensions administration, working with one of the largest private defined benefit pension schemes in the UK?

If so, based in the iconic Royal Liver Buildings in Liverpool, we have an amazing opportunity for someone who thrives on working within a supportive and busy office environment. Our office is a vibrant place to work, and we offer flexibility of office/homeworking due to our hybrid model.

Our team are truly fantastic, not only do we have our own social committee, but our people would genuinely recommend USS as a place to work.

About the role

As a member of our friendly team, you will support our members through both email correspondence and regular telephone conversations. You'll be comfortable speaking with a variety of people, handling queries professionally and delivering an excellent customer experience.

You will be given a structured induction programme and support from our inhouse teams for the first couple of weeks in your new role. Don’t worry if you haven’t got any experience, we will give you full training and you’ll be assigned a buddy to support with any questions.

Not only do we provide great training, but we also offer opportunities to progress and develop your career here at USS – we love to promote within the team!

What you will be doing

As a trusted part of the Pensions Operations team you will be responsible for:

• Corresponding with our institutions, members and third parties
• Providing telephone-based support in a professional manner
• Completing automated and manual processes and calculations
• Working closely with other team members, checking work as required
• Involvement in team projects and improving the way we work.
• Manage own workload aligned to team targets and SLAs.
• Escalate any non-routine or complex queries to a Senior or Manager as they arise.

About you

We know that sometimes people can be put off applying for a job if they don't tick every box, if you're excited about working for us and have most of the skills or experience we're looking for. We'd love to hear from you!

To be successful in the role you will have:

• GCSE Maths and English
• Comfortable with Microsoft office packages

At USS, every individual contributes to building a secure financial future for our members and their families. We strive to create a work environment where everyone can thrive professionally while making a meaningful impact on the lives of others. We're also committed to helping you build your career by providing opportunities for development. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactive management team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits!

How we will reward you

• Generous annual leave package
• Access to a high quality pension scheme provided through Universities Superannuation Scheme
• Supportive people policies (including enhanced occupational sickness pay and family friendly pay)
• Financial contributions towards your personal development to help you maintain your physical and mental wellbeing
• Access to a range of health and wellbeing services i.e., private healthcare, discounted gym membership
• Learning and development opportunities to develop your skills, knowledge and talent
• Employee Volunteer Day’s to support the communities where you work and live
• Cycle to Work Scheme

Our culture and values

Our people are what makes us different. We work together to create a diverse and inclusive culture that embraces individuality, where people are welcomed and feel comfortable in the knowledge that they can be themselves. Our purpose firmly states the importance of members, putting them ‘front and centre’ of what we do. This is embedded through our values:

• Integrity

About us

The Universities Superannuation Scheme has circa 599,000 members and £84 billion (at March 2026) in assets, making it one of the largest private pension schemes in the UK.

The scheme is managed and administered by our corporate trustee, the Universities Superannuation Scheme Limited, which provides the highest quality pension service to our members and employers.

In addition, the wholly owned subsidiary USS Investment Management Limited oversees the investment of around 70% of the scheme's assets. Everything the USS Group does is aimed at ensuring USS is the pension scheme of choice for the higher education sector in the long-term.