Internal Communications Specialist

Universities Superannuation Scheme Limited; Liverpool; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Generous annual leave

Pension scheme

Learning opportunities

Health & wellbeing services

Volunteer days

Cycle to Work

Job summary

Universities Superannuation Scheme Limited is seeking an Internal Communications Specialist to shape and deliver engaging internal communications across our London and Liverpool offices. You will implement the strategy, coordinate activities, and collaborate with the Investment Management team to align communications with business priorities.

You will produce content for newsletters, leadership messaging and video, manage events, analyse channel performance, and build strong relationships with

Qualifications

• Experience implementing internal communications strategies.
• Proficient with digital platforms including SharePoint, Teams and Viva Engage.
• Experience creating content for newsletters, leadership messages and video.
• Strong written and verbal communication with project management skills.
• Experience measuring and reporting on internal comms activity.
• Experience planning and delivering internal events.
• Experience in large organisations or matrix environments.
• Ability to create visuals with Canva.

Responsibilities

• Coordinate internal communications strategy across channels and align with stakeholder needs.
• Collaborate with Investment Management (USSIM) in London for internal positioning and strategy.
• Build relationships with key stakeholders and provide practical messaging advice.
• Work with HR to communicate leadership and culture programmes.
• Educate colleagues on the internal communications strategy and long‑term objectives.
• Plan and coordinate internal events such as town halls and briefings.
• Create content for newsletters, intranet, leadership messages and event scripts.
• Support measurement against KPIs and regular reporting for the Group Executive Team.
• Gather colleague feedback to shape the programme.
• Stay updated on trends and bring fresh ideas.

Skills

Internal comms strategy

Digital platforms

SharePoint

MS Teams

Viva Engage

Intranet systems

MS Office

Content creation

Newsletters

Leadership messaging

Video content

Presentations

Project management

Reporting & analytics

Event planning

Stakeholder management

Canva

Deadline management

Tools

SharePoint

Microsoft Teams

Viva Engage

Intranet systems

Microsoft Office

Canva

Job description

When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career. Given our size you'll have real autonomy and influence as you collaborate closely with a wide-ranging team of experts.

Our office is a vibrant place to work, and we offer flexibility of office/homeworking due to our hybrid model.

About the role

In your role as Internal Communications Specialist you will make a meaningful and valued contribution from the outset. This role will provide a great opportunity to support colleagues to understand and contribute to the delivery of the scheme’s long-term objectives of USS. As we develop a new Internal Communications strategy and embed new ways of working, this role will work closely with the Head of Internal Communications to help prioritise and coordinate activity that supports business strategy, future planning, leadership and culture activity, and wider organisational priorities. They will play an important part in ensuring communications are clear, timely, engaging and aligned across channels, supporting stronger colleague connection, understanding and engagement across both the London and Liverpool offices.

What you will be doing

• Support the implementation of the internal communications strategy across USS, coordinating day-to-day activity across channels and ensuring it is aligned with stakeholder needs.
• Work closely with our Investment Management team (USSIM) in London to support the function with internal positioning and communication, particularly around business strategy and future planning.
• Build and maintain effective working relationships with key stakeholders across USS, providing practical internal communications advice on messaging, audiences, channels and timing.
• Work with HR colleagues to communicate and build engagement for leadership and culture programmes.
• Be an advocate for and build awareness among colleagues of the purpose of internal communications in both our London and Liverpool offices, actively educating on the strategy and long-term objectives of the function.
• Plan and coordinate internal events, such as town halls and employee briefings.
• Create engaging content for a variety of internal channels, including newsletters, email bulletins, intranet articles, leadership messages, and scripts for events or video content.
• Support measurement and evaluation activity against agreed KPIs, using insight to improve communications effectiveness and contribute to regular reporting for the Group Executive Team.
• Support opportunities to gather colleague feedback, ensuring insight actively shapes the internal communications programme.
• Stay up to date with internal communications trends and best practice, bringing fresh ideas to the team.

About you

To be successful in the role you will have:

• Experience supporting the implementation of internal communications strategies.
• Strong ability to use digital communication platforms, such as SharePoint, Microsoft Teams, Viva Engage and intranet systems, alongside the Microsoft Office suite.
• Experience developing content for a range of formats, including newsletters, leadership messaging, video content and presentations.
• Strong written and verbal communication skills, with good project management and planning capability.
• Experience producing reporting and evaluation documents for internal communications activity, including channel analytics, colleague understanding measures and campaign evaluation.
• Experience supporting the planning and delivery of internal events.
• Experience working in a large organisation or matrix environment, balancing multiple stakeholder priorities in a fast-paced setting.
• Ability to create and edit visual content using tools such as Canva.
• Ability to manage multiple communications initiatives simultaneously, often under tight deadlines.

Why join us?

How we will reward you

• Great starting salary
• Generous annual leave package
• Access to a high quality pension scheme provided through Universities Superannuation Scheme
• Supportive people policies (including enhanced occupational sickness pay and family friendly pay)
• Financial contributions towards your personal development to help you maintain your physical and mental wellbeing
• Access to a range of health and wellbeing services i.e., private healthcare, discounted gym membership
• Learning and development opportunities to develop your skills, knowledge and talent
• Employee Volunteer Day’s to support the communities where you work and live
• Cycle to Work Scheme

Our culture

• Social Mobility Pledge
• Menopause Workplace Pledge
• Actively support Women in Tech
• Annual Intern programme supporting individuals to gain work experience.

About us

Universities Superannuation Scheme (USS) was established in 1974 as the principal pension scheme for universities and higher education institutions in the UK. We work with around 330 employers to help build a secure financial future for more than 500,000 members and their families. We are one of the largest pension schemes in the UK, with total assets of around £90.8bn (at 31 March 2022). To find out more, please visit https://www.uss.co.uk

USSL is proud to be an equal opportunity employer. We strive to ensure our recruitment process is as flexible and inclusive as possible so we can attract diverse candidates and recruit the best talent. We want all candidates to perform at their best during the recruitment process, so if you need any reasonable adjustments or if there is anything we can do to help support you through your recruitment journey please let us know by contacting [e-mail].