Experienced Pensions Administrator

Isio; Reading, Croydon; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Study support for professional quals

Salary increases on exam passes

Career development opportunities

Job summary

Isio’s Pensions Administration team is growing and seeks experienced Pension Administrators to join our city centre offices in Reading or Croydon with hybrid working. You will manage administration for Defined Benefit schemes and support members with timely, empathetic service.

We offer study support to gain professional qualifications with salary increases on exam passes, plus development opportunities, a friendly team and a flexible work approach across the UK.

Qualifications

• Experience delivering administration services to Defined Benefit pension schemes in a client-focused environment.
• Excellent member service focus and ability to build relationships.
• Strong communication with clients, members and colleagues.
• Excellent organisational skills to manage multiple tasks and SLAs.
• Strong IT skills, comfortable with MS Office.

Responsibilities

• Processing scheme activities in line with scheme rules to meet SLAs.
• Providing excellent service to members via phone and email.
• Using tools and systems to record actions and manage cases to conclusion.
• Escalating errors, omissions and complaints per procedures and timelines.

Skills

Pension administration

Member service

Communication

Organisational skills

MS Office

Tools

MS Office

Job description

Isio’s Pensions Administration business is thriving, growing year on year. To support our ambitious growth plans we are looking for experienced and member focussed Pension Administrators.

This role is based in our city centre office in Reading or Croydon with a hybrid workstyle.

What does the role entail?

You will be responsible for delivering great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include.

• Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).
• Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone and email.
• Using a variety of tools and systems to record actions and manage assigned cases through to conclusion, providing regular updates.
• Escalating any errors, omissions and complaints in a timely manner to ensure they can be handled in accordance with agreed procedures and within appropriate timescales.

What we’re looking for

• Previous experience as a pension administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.
• Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations.
• Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously to achieve SLAs.
• Strong general IT skills, comfortable with MS Office and other system functionality.

What you can expect in return

• Study support to help you achieve professional qualifications, with salary increases for exam passes
• Development and training opportunities to support your career ambitions throughout your time with us
• A friendly, and supportive team who will help you to deliver your best work

You can find out more about us and the benefits we offer here Isio – Careers & Benefits

What’s next?

We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email [e-mail]