Pensions Administrator

Isio; Bristol; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

Study support for professional qualifications

Job summary

Isio is looking for an Experienced Pensions Administrator to support their thriving Pensions Administration business. This role involves ensuring scheme activities meet rules and delivering excellent service to pension scheme members.

The successful candidate will have a strong background in pension administration, exceptional communication skills, and the ability to handle multiple tasks efficiently. The position offers a hybrid workstyle with opportunities for professional development.

Qualifications

• Previous experience as a pension administrator with knowledge of Defined Benefit pension schemes.
• Ability to build relationships and manage expectations effectively.
• Good communication skills to interact positively with clients and colleagues.
• Strong organisational skills to manage multiple tasks simultaneously.

Responsibilities

• Ensure scheme activities meet defined rules and service level agreements.
• Provide excellent service to pension scheme members through various communication channels.
• Utilize tools to manage cases and provide regular updates.
• Calculate member benefits accurately.
• Escalate issues timely per procedures.

Skills

Pension administration

Member service focus

Communication skills

Organisational skills

IT skills

Tools

MS Office

Job description

Experienced Pensions Administrator

Isio’s Pensions Administration business continues to thrive, growing year on year. To support our ambitious growth plans we are looking for experienced and member focused Pension Administrators.

Location & Workstyle

We currently have one open vacancy which can be based in Croydon, Birmingham, Bristol or Belfast city centre office with a hybrid workstyle.

Responsibilities

• Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).
• Providing excellent service to our pension scheme members, through accurate, timely and empathetic contact, via phone and email.
• Using a variety of tools and systems to record actions and manage assigned cases through to conclusion, providing regular updates.
• Calculating member benefits.
• Escalating any errors, omissions and complaints in a timely manner to ensure they can be handled in accordance with agreed procedures and within appropriate timescales.

Qualifications

• Previous experience as a pension administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.
• Excellent member service focus with the ability to deal with a variety of people, building relationships and managing expectations.
• Good communication skills, and the ability to communicate with clients, members and colleagues in a positive way.
• Excellent organisational skills with the ability to manage multiple tasks simultaneously to achieve SLAs.
• Strong general IT skills, comfortable with MS Office and other system functionality.

Benefits

• A competitive salary and market leading bonus scheme with stretch targets for high performance.
• Study support to help you achieve professional qualifications, with salary increases for exam passes.

Equal Opportunities Statement

We can offer a hybrid, flexible approach to work, supporting a work‑life balance that works for you. Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.

Reasonable Adjustments

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us at [e-mail]