Pensions Administration Specialist - Onsite (12-Month)

Manpower; Scotland; On-site; GBP 15,000 - 22,000; Full time

Job summary

SSCL Defence in Glasgow is seeking a Pensions Administrator to join our financial services team on a 12-month, fixed-term basis. The role involves processing pension and financial transactions, maintaining records, and handling customer queries in line with strict procedures.

The ideal candidate has recent admin experience in pensions or related regulated environments, strong numerical skills, and a meticulous approach to data.

Qualifications

• Recent administration experience within a financial services, pensions, payroll, banking, insurance, accounts, or other regulated financial environment.
• Proven experience processing high volumes of administrative work accurately.
• Excellent attention to detail and a strong focus on accuracy.
• Strong numerical and analytical skills.
• Experience working with databases, case management systems, or financial administration systems.
• The ability to interpret and follow detailed procedures and policies.
• Excellent organisational and prioritisation skills.
• Strong written and verbal communication skills.
• The ability to work effectively both independently and as part of a team.
• A professional approach to customer service and stakeholder interactions.
• The ability to manage confidential and sensitive information appropriately.

Responsibilities

• Process financial and pension-related transactions in line with procedures and regulations.
• Produce, analyse, and verify pension and financial calculations.
• Maintain accurate records across internal systems and databases.
• Respond to customer queries via telephone, email, and written correspondence.
• Investigate and resolve routine queries, escalate complex issues as needed.
• Schedule and prioritise workloads to meet service levels and deadlines.
• Liaise with internal departments and external stakeholders for information.
• Prepare, collate, and check documentation for pension/financial activities.
• Produce correspondence, reports, invoices, and other admin docs.
• Support audit activities with accurate and compliant records.
• Identify opportunities for process improvements and support implementation.
• Provide admin support to managers and the wider team.
• Ensure work complies with regulatory, compliance, and company standards.

Skills

Administration

Financial services

Pensions administration

Data entry

Attention to detail

Numerical skills

Databases/case management

Procedural compliance

Organisational skills

Communication

Teamwork

Tools

Databases

Case management systems

Job description

SSCL Defence in Glasgow is seeking a Pensions Administrator to join our financial services team on a 12-month, fixed-term basis. The role involves processing pension and financial transactions, maintaining records, and handling customer queries in line with strict procedures.

The ideal candidate has recent admin experience in pensions or related regulated environments, strong numerical skills, and a meticulous approach to data.