Pensions Operations Specialist (12-Month FTC)

UK Shared Business Services Ltd; Swindon; On-site; GBP 27,000 - 29,000; Full time

Job summary

UK Shared Service is seeking two Pensions Coordinators on a 12‑month FTC basis in Swindon (or Newport) to support CSP pension administration. The role focuses on accurate, compliant pension processing across platforms to deliver quality service for clients.

You will coordinate workflows, handle queries, maintain records and ensure data protection compliance while contributing to continuous improvement and cross‑functional collaboration within HR Operations.

Qualifications

• Proven experience in pension administration and compliance.
• Working knowledge of Defined Benefit pension schemes.
• Experience working in payroll and/or pensions environments.
• Must demonstrate a high standard of numeracy skills.
• Ability to interpret and explain complex pension information clearly.
• Experience using pensions systems and tools.
• CIPP qualification or equivalent experience would be advantageous.

Responsibilities

• Coordinate and manage operational workflows, ensuring activities are completed accurately, on time and in line with service standards
• Deliver a high‑quality customer experience by managing queries and requests, resolving non‑routine issues and ensuring timely outcomes
• Plan and prioritise work effectively, balancing competing demands to maintain service performance
• Apply judgement to handle exceptions and non‑standard cases within agreed processes, escalating more complex or high‑risk issues where required
• Monitor progress against service levels, identifying issues and taking appropriate action to maintain delivery
• Maintain accurate systems and records, ensuring data is complete, up to date and compliant with data protection and security requirements
• Work collaboratively with colleagues, specialists and stakeholders to ensure smooth end‑to‑end service delivery
• Provide guidance and informal support to less experienced colleagues, sharing knowledge and promoting consistent ways of working
• Identify opportunities to improve processes, efficiency and service outcomes, contributing to continuous improvement activity
• Follow policies, controls and standards, ensuring adherence to governance, compliance and operational requirements

Skills

Pension administration

Defined Benefit knowledge

Numeracy skills

Data protection awareness

Education

CIPP qualification or equivalent experience

Tools

Pensions systems and tools

Job description

UK Shared Service is seeking two Pensions Coordinators on a 12‑month FTC basis in Swindon (or Newport) to support CSP pension administration. The role focuses on accurate, compliant pension processing across platforms to deliver quality service for clients.

You will coordinate workflows, handle queries, maintain records and ensure data protection compliance while contributing to continuous improvement and cross‑functional collaboration within HR Operations.