Pension Services TPA Lead

Pension Insurance Corporation; Greater London; Hybrid; GBP 90,000 - 110,000; Full time

Benefits offered by this job

Private medical insurance

28 days' annual leave

Generous pension scheme

Job summary

Pension Insurance Corporation (PIC) is seeking a Pension Services TPA Manager within Customer Operations to lead TPA governance, oversight of pension administration partners and drive improvements across systems and processes. The role collaborates with Risk, Legal, Transitions, Finance and external administrators to secure buy-in and deliver strong outcomes for policyholders.

You will manage a multidisciplinary team, oversee KPIs/SLAs, and ensure regulatory compliance while delivering

Qualifications

• Strong organisational and communication skills.
• Ability to persuade and influence effectively.
• Experience in managing pension administration teams.
• Experience delivering consumer duty outcomes for customers.
• Knowledge of defined benefit pension schemes.
• Experience with third-party administration relationships.
• Experience with scheme transitions, buy-ins and buy-outs.
• Experience implementing process improvements.
• Commercial judgement and stakeholder management.

Responsibilities

• Lead the Pension Services TPA Team and govern TPAs.
• Line manage direct reports with performance and development planning.
• Oversee TPA work pipeline to meet KPIs and SLAs.
• Collaborate with Transitions, Actuarial, Payroll and Implementations.
• Support forecasting for new scheme transfers to TPAs.
• Coordinate training for Buy In Under Admin/ Buy Out transitions.
• Provide technical support and resolve complex queries for TPAs.
• Assist audit activity and monitor risk incidents.
• Attend trustee and TPA governance meetings.
• Develop team capability with the Pension Services Technical Manager.
• Ensure Consumer Duty compliance across activities.
• Deliver MI to senior management and drive improvements.
• Manage ad hoc projects; liaise with regulatory bodies.

Skills

Organisational skills

Communication skills

Persuade & influence

People management

Deadline management

Procedural compliance

Stakeholder collaboration

Relationship management

Commercial judgement

Tools

MS Access

MS PowerPoint

MS Word

Job description

Pension Insurance Corporation (PIC) is seeking a Pension Services TPA Manager within Customer Operations to lead TPA governance, oversight of pension administration partners and drive improvements across systems and processes. The role collaborates with Risk, Legal, Transitions, Finance and external administrators to secure buy-in and deliver strong outcomes for policyholders.

You will manage a multidisciplinary team, oversee KPIs/SLAs, and ensure regulatory compliance while delivering