Pension & Benefits Support Specialist

WTW; Redhill; On-site; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Private healthcare

Life insurance

Group income protection

Pension scheme (DC)

Volunteer day

EV car scheme

Share scheme

Cycle-to-work

Dental cover

Optical cover

Critical illness protection

25 days annual leave

Job summary

WTW in the United Kingdom is seeking a Customer Service Representative to join a frontline team handling inbound calls, emails and web chats for client pension schemes in a fast-paced, customer-focused environment.

You will be trained fully and develop through coaching, with a focus on listening, written communication and problem solving to ensure first-contact resolutions and high customer satisfaction.

Qualifications

• Previous customer service experience is desirable, but not essential.
• Thorough training and ongoing coaching provided.

Responsibilities

• Delivering outstanding service via telephone, email, and live chat
• Navigating varied customer needs with empathy, clarity, and professionalism
• Representing WTW and our clients positively in every interaction
• Using our systems to resolve and record queries on a first-contact basis
• Handling complaints with a calm, solutions-focused approach
• Recognising and responding appropriately to vulnerable customers

Skills

Listening skills

Written communication

Empathy

Problem solving

Calm under pressure

IT literacy

Job description

WTW in the United Kingdom is seeking a Customer Service Representative to join a frontline team handling inbound calls, emails and web chats for client pension schemes in a fast-paced, customer-focused environment.

You will be trained fully and develop through coaching, with a focus on listening, written communication and problem solving to ensure first-contact resolutions and high customer satisfaction.