Phone Support Specialist: Elevate Customer Experience

Jobtailor; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Jobtailor in the United Kingdom is seeking a dedicated customer service adviser to support pensions and customer operations on a full-time basis. You will handle phone interactions with customers, assist with emails and chats, and collaborate with Operations and Compliance to deliver an outstanding experience.

The role emphasizes empathy, proactive problem solving, clear communication, and a willingness to learn key processes.

Qualifications

• Must have prior experience providing exceptional customer service over the phone.
• Passionate about delivering exceptional customer experiences and building trust.
• Empathetic, proactive, and solution-oriented.
• Strong communicator who conveys complex information clearly.
• Detail-oriented, adaptable, and committed to continuous improvement.
• Excellent written and spoken English.
• Ability to work individually and as part of a team.
• Relevant work experience.
• Good analytical and problem-solving skills.
• Desire to work in a fast-paced, fast-changing environment.
• Available to work five days per week, Monday to Friday, on 9:00am-5:30pm shifts.
• Cannot require visa sponsorship; overseas applications cannot be considered.

Responsibilities

• Interact with current and potential customers primarily through the phone line
• Work with the wider Operations and Compliance team to ensure a great customer experience
• Interact with customers via email or chats where follow-ups are required
• Learn and support key operational tasks for the Pensions and Customer Operations teams as needed
• Share knowledge and experiences within the team
• Go above and beyond to make customers happy
• Provide exceptional phone-based customer support throughout the working day

Skills

Phone-Based CS

Communication Skills

Detail-Oriented

Analytical Skills

Teamwork

English Proficiency

Job description

Jobtailor in the United Kingdom is seeking a dedicated customer service adviser to support pensions and customer operations on a full-time basis. You will handle phone interactions with customers, assist with emails and chats, and collaborate with Operations and Compliance to deliver an outstanding experience.

The role emphasizes empathy, proactive problem solving, clear communication, and a willingness to learn key processes.