Pega Senior Business Analyst

Infinity Quest; Manchester; On-site; GBP 55,000 - 75,000; Full time

Job summary

Infinity Quest is looking for a Senior Business Analyst – Pega based in Manchester, England. This role requires expertise in Pega applications and the insurance domain. The candidate will act as the key liaison between various stakeholders, drive requirements gathering, and ensure compliant Pega solutions are delivered effectively.

The ideal candidate will have strong communication skills and a deep understanding of European insurance regulations. This is a critical position requiring prior experience in complaints management and business process documentation.

Qualifications

• Strong understanding of European insurance regulations and compliance requirements.
• Experience with Pega applications in the insurance sector.
• Expertise in managing complaints and compliance frameworks.

Responsibilities

• Lead discovery sessions with business users to gather and analyze requirements.
• Document business processes and write detailed JIRA user stories.
• Drive backlog grooming and refinement activities.

Skills

Pega Business Analyst

Business Process Management

Agile / Scrum Methodologies

Excellent Communication and Facilitation Skills

Insurance Domain

UAT & Business Validation

Tools

JIRA

Job description

Job Title: Senior Business Analyst – Pega

Locations: Manchester, England, United Kingdom (UK)

Skill Set

Pega Business Analyst,Business Analyst,Business Process Management,Pega Platform,Insurance Domain,Complaints Management,European Insurance Regulations & Compliance,Backlog Grooming & Refinement,Agile / Scrum Methodologies,UAT & Business Validation,Excellent Communication and Facilitation Skills

Job Description

We are seeking an experienced Senior Business Analyst with expertise in Pega applications, Insurance, and Complaints Management within the European market. The ideal candidate will have a strong understanding of European insurance regulations, compliance requirements, and complaint handling frameworks. This role will act as the key liaison between business stakeholders, customer delivery teams, and internal delivery teams to ensure successful delivery of compliant and scalable Pega solutions.

The candidate will lead discovery sessions with business users and operational teams, gather and analyze requirements, document business processes, write detailed JIRA user stories, and drive backlog grooming and refinement activities. They will work closely with Pega Architects, Pega Developers, Project Managers, Product Owners, and Compliance teams throughout the project lifecycle.