Pega CRM Business Analyst: Transforming Customer Journeys

CMC Markets; Greater London; Híbrido; GBP 55.000 - 90.000; Jornada completa

Descripción de la vacante

CMC Markets in London is seeking an experienced Business Analyst to support the ongoing development of our Pega CRM platform. You will translate business needs into actionable requirements and help deliver customer-centric solutions across onboarding, servicing, financial crime and operational workflows.

Working in Agile squads, you will collaborate with Product Owners, Architects, Developers and QA to ensure requirements are understood and delivered, support UAT, document processes, and promote

Formación

• Experience as a Business Analyst translating business needs into clear requirements.
• Proficient in requirements gathering, process mapping and stakeholder engagement.
• Experience in Agile delivery environments and cross-functional teams.

Responsabilidades

• Capture and document business and operational requirements with clear user stories.
• Create acceptance criteria, process flows and functional specs.
• Collaborate with Product Owners, Architects, Developers and QA to deliver CRM improvements.
• Facilitate Agile ceremonies and support UAT and documentation.

Conocimientos

Requirements gathering

Process mapping

Agile

Stakeholder engagement

Analytical thinking

Herramientas

Miro

Visio

Figma

Descripción del empleo

CMC Markets in London is seeking an experienced Business Analyst to support the ongoing development of our Pega CRM platform. You will translate business needs into actionable requirements and help deliver customer-centric solutions across onboarding, servicing, financial crime and operational workflows.

Working in Agile squads, you will collaborate with Product Owners, Architects, Developers and QA to ensure requirements are understood and delivered, support UAT, document processes, and promote