Pcn Appeals Team Officer

Blue Arrow; West of England; Hybrid; GBP 16,000 - 23,000; Full time

Job summary

Blue Arrow is recruiting a Pcn Appeals Team Officer in Bristol. The role is based in Bristol with a hybrid pattern: 1 day in the office per week, 9am-5pm, Monday to Friday, and salary £14.20 per hour.

The post runs until April 2027, with training and meetings as required. You'll support the Management of Place division by providing technical and customer service assistance, handling data, appeals against Penalty Charge Notices, and liaising with other departments.

Qualifications

• Entry level role with induction and career development.
• Administrative tasks and data handling to support the team.
• Respond to appeals and general enquiries as part of frontline activities.

Responsibilities

• Complete tasks on time and to standards set by the team manager.
• Data entry onto spreadsheets and databases.
• Respond to appeals against Penalty Charge Notices and general enquiries via email.
• Carry out general office and admin duties including post handling.
• Liaise with internal departments on technical appeals.
• Occasional site visits to undertake checks and collate evidence.
• Provide advice to the Customer Service Centre on PPC appeals.

Skills

Data entry

Administrative support

Customer service

Tools

Spreadsheets

Databases

Job description

Pcn Appeals Team Officer needed!

• * Salary: £14.20ph
• * Location: Bristol, BS1
• * Hours: Monday - Friday 9am - 5pm
• * Till April 2027

1 day per week in the office, Monday to Friday (hybrid working arrangement).

Successful candidate will be expected to attend the office as required for training, team meetings and operational needs.

Purpose of the job

To support the development and delivery of services within the Management of Place division by providing technical and customer service assistance to the team manager on various projects in front line activities.

This post is designated as the entry level role within a defined career development structure and is designed to provide the post holder with a thorough induction in the work required to achieve the goals and targets of Traffic & Highways Maintenance.

Key job outcomes/accountabilities

• * Ensure tasks and allocated aspects of the project are completed on time and to standards set by the team manager.
• * Assist the team manager in the delivery of the work programme by:
  • Data entry onto spreadsheets and databases
  • Responding to appeals against Penalty Charge Notices
  • Responding to general enquiries via email
  • General office and admin duties including opening and logging post
  • Liaising with other internal departments in relation to more technical appeals.
  • Occasional site visits in order to undertake checks/collate evidence.
  • Providing advice to our Customer Service Centre on enquiries relating to Penalty Charge Notice appeals.
• * Ensure secure handling of confidential data and information to comply with council policy and with the Data Protection Act/GDPR.
• * Occasionally you may be required to visit sites around the city

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people