Pcn Appeals Team Officer

Blue Arrow; Gloucester; Hybrid; GBP 18,000 - 21,000; Full time

Job summary

Blue Arrow in Bristol is recruiting a Pcn Appeals Team Officer on a hybrid basis. The role supports the Management of Place division, providing technical and customer service assistance, with training and meetings attended in the office as required.

This entry-level position offers a pathway within a defined career development structure and requires secure handling of confidential data in line with GDPR and council policy. Office-based tasks and occasional city site visits are involved.

Qualifications

• Entry level role designed to provide a thorough induction in the work required to achieve the goals and targets of Traffic & Highways Maintenance.
• Must ensure secure handling of confidential data and information to comply with council policy and GDPR/Data Protection Act.

Responsibilities

• Data entry onto spreadsheets and databases.
• Respond to appeals against Penalty Charge Notices.
• Respond to general enquiries via email.
• General office and admin duties including opening and logging post.
• Liaise with internal departments regarding more technical appeals.
• Occasional site visits to undertake checks and collate evidence.
• Provide advice to the Customer Service Centre on Penalty Charge Notice appeals.

Job description

Pcn Appeals Team Officer needed!

Salary: 14.20ph

Location: Bristol, BS1

Hours: Monday - Friday 9am - 5pm

Till April 2027

1 day per week in the office, Monday to Friday (hybrid working arrangement).

Successful candidate will be expected to attend the office as required for training, team meetings and operational needs.

Purpose of the job

To support the development and delivery of services within the Management of Place division by providing technical and customer service assistance to the team manager on various projects in front line activities.

This post is designated as the entry level role within a defined career development structure and is designed to provide the post holder with a thorough induction in the work required to achieve the goals and targets of Traffic & Highways Maintenance.

Key job outcomes/accountabilities

• Ensure tasks and allocated aspects of the project are completed on time and to standards set by the team manager.
• Assist the team manager in the delivery of the work programme by:
• Data entry onto spreadsheets and databases
• Responding to appeals against Penalty Charge Notices
• Responding to general enquiries via email
• General office and admin duties including opening and logging post
• Liaising with other internal departments in relation to more technical appeals.
• Occasional site visits in order to undertake checks/collate evidence.
• Providing advice to our Customer Service Centre on enquiries relating to Penalty Charge Notice appeals.
• Ensure secure handling of confidential data and information to comply with council policy and with the Data Protection Act/GDPR.
• Occasionally you may be required to visit sites around the city

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.