PCN Appeals Officer

LONDON BOROUGH OF BRENT; Greater London; Presencial; GBP 35.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid/flexible working

Local Government Pension Scheme

13-? days leave

Descripción de la vacante

Brent Council is seeking a diligent PCN Appeals Officer to join the Parking Services team at the Civic Centre. You will review representations related to Penalty Charge Notices and respond in a fair, timely manner, while supporting debt registration and enforcement processes.

The role requires strong communication, attention to detail, and the ability to interpret legislation. Brent offers hybrid/flexible options and a comprehensive benefits package.

Formación

• Proven experience of processing representations is essential.
• Strong written and verbal communication skills.
• Excellent attention to detail and ability to interpret legislation and policy.
• Ability to handle sensitive situations with tact and professionalism.
• IT literate, with experience using databases and Microsoft Office.

Responsabilidades

• Review representations against PCNs, applying relevant legislation and policies.
• Communicate clearly with the public, providing accurate information and guidance.
• Prepare written responses to representations with clarity and accuracy.
• Maintain detailed records of representations and decisions.
• Liaise with internal teams and external agencies to resolve cases.
• Identify opportunities to improve the representations process.

Conocimientos

Processing representations

Written communication

Verbal communication

Attention to detail

Legislation interpretation

IT literacy

Herramientas

Databases

Microsoft Office

Descripción del empleo

Job Description

Salary range: £34,998 - £37,692 p.a. inc. London weighting

Contract: Permanent

Hours of work: 36 hours per week

Location: Civic Centre

• Fair Outcome, Every Time
• Making Every Decision Count
• Accuracy, Fairness, Service
• Take the next step in your career at Brent
• Bring your skills to a borough that is ambitious, diverse and forward-looking

Brent is one of the most diverse boroughs in the country, with communities, ideas and experiences from across the world helping to shape who we are. Working here means joining a council that is focused on fairness, open to new thinking and committed to improving life for local people.

Our values shape how we work and what people can expect from us. We collaborate proactively, lead inclusively, embrace change, are bold and curious, and celebrate and share our success. For people who care about public service and want their work to matter, Brent offers the chance to make a meaningful difference.

About the role

We are seeking a diligent and customer-focused experienced PCN Appeals Officer to join our Parking Services team. This important role involves reviewing and responding to representations and appeals relating to Penalty Charge Notices (PCNs), ensuring that each case is handled efficiently, fairly and in accordance with statutory guidance, relevant legislation and established procedures. The postholder will also be responsible for supporting the debt registration and enforcement processes.

In this role, you will:

• Review and assess representations against PCNs, applying relevant legislation, policies, and procedures.
• Communicate clearly and professionally with members of the public, providing accurate information and guidance regarding parking enforcement and representations.
• Prepare written responses to representations, ensuring clarity, accuracy, and consistency.
• Maintain detailed records of all representations and decisions using company systems.
• Liaise with internal teams and external agencies as required to gather information and resolve cases.
• Contribute to the continuous improvement of the representations process, identifying opportunities for efficiency or enhanced customer service.

About you

• Proven experience of processing representations is essential
• Strong written and verbal communication skills.
• Excellent attention to detail and ability to interpret legislation and policy.
• Ability to handle sensitive situations with tact and professionalism.
• IT literate, with experience using databases and Microsoft Office.

Why join us?

• 27 days' annual leave, rising with length of service, plus bank holidays
• Local Government Pension Scheme with generous employer contributions
• Hybrid and flexible working options available for most roles
• Supportive family-friendly policies, including carers' leave, paternity leave and compassionate leave for eligible employees
• Health and wellbeing support, including eye test support and a 24/7 Employee Assistance Programme
• Financial wellbeing support, including education sessions, childcare deposit loans and season ticket loans
• Travel support, including affordable parking nearby, a Cycle to Work scheme and onsite facilities
• Learning and development opportunities to support your career
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure and entertainment

To learn more about our staff benefits, visit Our offer to you.

Closing date: Thursday, 15 October 2026 (23:59)

Brent Council values the diversity of its community and aims to have a workforce that reflects the people we serve. We welcome applications from all sections of the community and encourage applicants to complete the diversity survey section of the application.

We are committed to fostering an inclusive workplace where everyone is treated with dignity, respect and fairness. We expect all employees to demonstrate a commitment to equality, diversity and inclusion and to promote inclusive, non-discriminatory practices in their work. This commitment forms part of our recruitment process, and candidates may be assessed on their understanding of and ability to contribute to an inclusive working environment.

The information we collect from you will be shared with Cifas, who will use it to help prevent fraud and other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details on how your information will be used by Brent and Cifas, and your data protection rights can be found here.

As a Disability Confident employer, we guarantee an interview to disabled applicants who meet the essential criteria for the role. This includes people with hidden disabilities, long-term health conditions, diagnoses and mental health conditions. We also guarantee an interview to care-experienced applicants who meet the essential criteria. Information shared for this purpose will be treated fairly and used only to confirm eligibility under these schemes.

If you need reasonable adjustments at any stage of the recruitment process, please contact [e-mail].

Brent has a positive approach to flexible working.

Applications from candidates who have applied for this role in the last 6 months will not be considered.