PCN Appeals Specialist – Hybrid & Public Service Impact

LONDON BOROUGH OF BRENT; Greater London; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Hybrid/flexible working

Local Government Pension Scheme

13-? days leave

Job summary

Brent Council is seeking a diligent PCN Appeals Officer to join the Parking Services team at the Civic Centre. You will review representations related to Penalty Charge Notices and respond in a fair, timely manner, while supporting debt registration and enforcement processes.

The role requires strong communication, attention to detail, and the ability to interpret legislation. Brent offers hybrid/flexible options and a comprehensive benefits package.

Qualifications

• Proven experience of processing representations is essential.
• Strong written and verbal communication skills.
• Excellent attention to detail and ability to interpret legislation and policy.
• Ability to handle sensitive situations with tact and professionalism.
• IT literate, with experience using databases and Microsoft Office.

Responsibilities

• Review representations against PCNs, applying relevant legislation and policies.
• Communicate clearly with the public, providing accurate information and guidance.
• Prepare written responses to representations with clarity and accuracy.
• Maintain detailed records of representations and decisions.
• Liaise with internal teams and external agencies to resolve cases.
• Identify opportunities to improve the representations process.

Skills

Processing representations

Written communication

Verbal communication

Attention to detail

Legislation interpretation

IT literacy

Tools

Databases

Microsoft Office

Job description

Brent Council is seeking a diligent PCN Appeals Officer to join the Parking Services team at the Civic Centre. You will review representations related to Penalty Charge Notices and respond in a fair, timely manner, while supporting debt registration and enforcement processes.

The role requires strong communication, attention to detail, and the ability to interpret legislation. Brent offers hybrid/flexible options and a comprehensive benefits package.